I’m writing this on a United plane, on the tarmac. We’re grounded because O’Hare International isn’t accepting any incoming flights; they are, however, still letting departing flights depart, which means I’m going to miss my connection. This, the United customer…
According to SaaS experts Lincoln Murphy (prolific customer success blogger) and Brian Balfour (former VP Growth for HubSpot), user retention is the key to SaaS success… nothing is more important than retention.
Back in the early 1970s, people associated the word “cola” with Coke, Pepsi and Dr. Pepper — basically any brown, sugary soft drink.
Between those top 3 players, worldwide cola sales had been exploding for more than a decade.
