Best-in-class communities measure behavior over activity — SOCM Fact #12

By Ted McEnroe, Director of Research and Training

What is the best way to capture the value of your community?


Do community manager roles change as communities mature? — SOCM2016 Fact #7

By Ted McEnroe, Director of Research and Training

Explaining what you do as a Community Manager is never easy — and it turns out, it’s likely to change as your community…


Communities have big goals, but too few have a roadmap to get there

By Ted McEnroe, Director of Research and Training

If you’re planning a vacation this summer, you have a plan. You have a vehicle. You have destinations in mind. And I bet you know how to…