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The Everyday Post
Commentary on serving customers and communities.
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Season 1 of The Everyday Post is complete
Season 1 of The Everyday Post is complete
Writing a thoughtful post everyday about these topics has been an interesting challenge. I’ll be taking time off to review the content…
Robert Maisano
Dec 21, 2018
Going a step beyond spec
Going a step beyond spec
I hired an editor to review a book I wrote. The editor did exactly what I was looking for. But there was still something missing. They…
Robert Maisano
Dec 20, 2018
Google Wins Holiday Season Advertising
It pulls on nostalgia by showing frame-by-frame recreations of Home Alone. It places the viewer back in a time where dial-up modems were…
Robert Maisano
Dec 19, 2018
How to Avoid Banal Mission Statements
How to Avoid Banal Mission Statements
Mission statements are like clouds, there’s a lot of them and they’re as unremarkable from the next one.
Robert Maisano
Dec 18, 2018
Replaceable Brands
Replaceable Brands
Why use services like Patreon?
Robert Maisano
Dec 17, 2018
The Fortune is in the follow up
The Fortune is in the follow up
They say there’s fortune in the follow up. This is true. Most people don’t respond to the first message, ad, or phone call. Following up is…
Robert Maisano
Dec 16, 2018
Everyone wants a bargain
Everyone wants a bargain
Regardless of your industry people want something extra. Something that’s not on the menu. A price that is lower than the list. They want…
Robert Maisano
Dec 15, 2018
Factory Tours
Factory Tours
Years ago I was meeting with a plastics company about making a residential home security product. I met with a handful of their competitors…
Robert Maisano
Dec 14, 2018
Wordplay, sometimes it works
Wordplay, sometimes it works
Play a game with me. Say “Honey Bunches of Oats.” Does that rhymes with “delicious?” I can’t tell. I had to repeat it several times. I…
Robert Maisano
Dec 13, 2018
Peace of Mind
Peace of Mind
I had a hacker threaten to take my website down today. Nice guy. I contacted my hosting support. After a few minutes, they saw the email…
Robert Maisano
Dec 11, 2018
Don’t have an email list? Try Tinyletter
Don’t have an email list? Try Tinyletter
An email list is the single most important asset a brand can have. It’s an independent and free line of communication between a brand and…
Robert Maisano
Dec 10, 2018
A note about SEO
A note about SEO
We all know you can’t own a broad term anymore for SEO. It’s priced too high. Most brands still blow their marketing budgets trying to bid…
Robert Maisano
Dec 9, 2018
A New Customer Service Portal
A New Customer Service Portal
Why the Facebook Portal will change everything.
Robert Maisano
Dec 8, 2018
Turning the Niche Dial
Turning the Niche Dial
There’s a doughnut shop in Portland with the tagline: “Doughnuts for grownups.” I walked in and saw there wasn’t anything that made it…
Robert Maisano
Dec 7, 2018
Killing Your Darlings
Killing Your Darlings
A lesson from Stephen King
Robert Maisano
Dec 6, 2018
An Easy Way To Read More Books
An Easy Way To Read More Books
I’ve always been a voracious reader. No matter where I go there’s a book in my hand. A friend asked for advice in how to read more. The…
Robert Maisano
Dec 5, 2018
Convenience is everything in this business
Convenience is everything in this business
I needed an adapter today. Apple has become the dongle king but that’s another discussion. Amazon couldn’t get it to me in time so I opted…
Robert Maisano
Dec 4, 2018
Amazon Bookstore’s take the best components from independent booksellers with a modern twist
Amazon Bookstore’s take the best components from independent booksellers with a modern twist
When I heard Amazon was launching physical bookstores, I imagined it would be similar to Barnes and Noble. Sterile, huge selection of…
Robert Maisano
Dec 3, 2018
Do you need the sponsorship?
Do you need the sponsorship?
I’ve seen the podcast ad world expand rapidly over this year. Brands have started to recognize the value in podcast ads. Anchor just…
Robert Maisano
Dec 2, 2018
Standing above reviews
Standing above reviews
Yesterday I wrote about a new restaurant’s successful soft opening. There was one other thing that happened which stuck with me. It’s about…
Robert Maisano
Dec 1, 2018
A prediction about the next phase of content for businesses and brands
A prediction about the next phase of content for businesses and brands
As more brands act like media companies there’s a constant hustle to stand out amongst the noise. I think that brands should make dramas of…
Robert Maisano
Nov 29, 2018
Design that’s “Too Smart”
Design that’s “Too Smart”
🍵
Robert Maisano
Nov 28, 2018
❤️ ← Why That Doesn’t Work
❤️ ← Why That Doesn’t Work
You’ve seen it. They’re omnipresent. It’s the first comment on your latest post. The ❤️. And nothing else. Variations are:
Robert Maisano
Nov 27, 2018
Different Speeds
Different Speeds
Everyone’s experienced this: you spend an arduous amount of time composing a single email. You’re nervous. Afraid to hit send. The stakes…
Robert Maisano
Nov 26, 2018
Kitschy. Don’t Do It.
Kitschy. Don’t Do It.
I was in Snoqualmie today and visited some of the spots where they filmed the cult classic series Twin Peaks. There were fans looking…
Robert Maisano
Nov 25, 2018
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