The Letter — from BizPaul

You’ll be pleased to know that I am not about to give you my take on the Oscars incident. I must be the only person who is not sending you…

I was asked to participate in something last week. It was a perfectly reasonable request and I am genuinely honoured to have been asked…

I had an incredible reaction to the letter (read it here if you didn’t receive it). I often get replies, which is the whole point — I want…

I’m acutely aware of what’s going on in Ukraine right now. I feel for the people of that democratic nation and what seems like a continuous…

After a good two years on the run, the dreaded plague finally got me.

What are the rules around non-resident workers using your personal bathroom and how does it relate to customer service?

This year, I have decided to keep expectations low. I don’t see this as a negative. I don’t feel I’m being pessimistic.

It’s Christmas time, there’s no need to be afraid. So sang the cast of Band Aid in 1984, in what I believe was a genuine attempt to help…

People often talk about surrounding yourself with people that lift you up. It’s almost cliché, but it is so for a reason. Recently, I’ve…