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the [non]billable hour
the [non]billable hour
Great Ideas for Smart Professionals from Matt Homann
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Give Silent Time to Introverted Clients.

By some estimates, introverts make up nearly half of the population. If you’re an extrovert, that means that many of your clients think and process information quite differently than you do.


Autopsy Your Ex-Customers

Remember the television show Quincy? Jack Klugman played a Los Angeles medical examiner, and in every episode, his autopsy would reveal that the decedent (who’d seemingly died of “natural” causes) was a victim of foul play. Using the clues he’d gained from his examinations, Quincy…