the point of struggle

Episode 19 — Ai Ethics with Gisele Waters, Ph.D.

In this episode, David talks to Gisele Waters, Ph.D. about ethics, IEEE P7000, and the “DiNozzo” factor.

“The P7000 is what the IEEE organization wants to develop as the model process for addressing ethical concerns…

Episode 18 — The Ai Unclean

In this episode Ben & David talk about the ethical ramifications of Ai in a variety of contexts, what organizations should be considering, and best practices learned from previous efforts in regulated industries.

Episode 16 — Why Ai means the death of email marketing except for newsletters

In this episode, Kent and David discuss what the future holds for marketing, marketing automation, email marketing, and content marketing.

S01E14CX — Why most teams fail in their efforts to add Ai to their product experience

In this episode Kent questions David about why most teams fail in their efforts to add Ai and automation to their product. We cover common mistakes product teams make and what…

S01E13Ai — Conversation w/ Matt Scott, CTO & Co-Founder @ Malong Technologies

In this episode David speaks with Matt Scott, CTO & Co-Founder of Malong Technologies where they specialize on product recognition solutions for retail. We discuss what it takes to build out…

S01E12 CX — The Recipe for Great Events

In this episode Kent White and David Gonzalez explore how to design experiences that actually connect. Great events are built using great recipes. Kent and David cover:

• Why most events based on speakers don’t lead to connection

S01E10 CX–Competing on experience

“Avoiding potholes is primary, however, if you spend all your time fixing potholes; you know, debugging the app, then you actually never get to build peak experiences. You never get to build a delightful moment — and it’s a moment.” — Kent White

S01E11 AI — Paying for your sins and creating a productive data-driven culture

“How much effort are you willing to put in to correcting your past sins and atoning for those before you move up the sophistication ladder. I would argue it would be a good practice to do…