Making services work better for all people; Head of Design at German govt’s Digital Service, former Head of Service Design at UK Gov; Service Gazette co-editor
Service Designer with public sector focus. Research on Design Thinking in the public sector. Co-Founder of Service Design Berlin, connecting @SD_Berlin.
Creating platforms to share experiences, expand knowledge & bring people together w/ service mindset—running Service Experience Camp, publishing Service Gazette
Innovation Strategist @codifygroup and Systems Thinker who helps organizations in developing and scaling their innovation capabilities . #changebydesign
Actor, comedian, speaker; Co-initiator of Global Service Jam. Founding Partner @WorkPlayX (human-centered innovation, service design & customer experience).
Food junkie, cinephile, partial to adventures & technology. Experience designer from London, intoxicated by life, wine too. Capturing moments, 1 RAW at a time.
Previously: MSx Sloan Fellow at Stanford GSB; Chief Digital Services Officer for the City of San Francisco; Director / Co-owner @FutureGov, sold to @TPXImpact