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Product Management for Services
A new language for design and innovation in services
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Fillet-o-fish-as-a-service
Fillet-o-fish-as-a-service
This morning I was filleting a green chili pepper. Yes, you can fillet everything. You remove the seeds and the veins to give a dish the…
Majid Iqbal
Feb 19, 2016
Alexa and her Alfa Romeo
Alexa and her Alfa Romeo
Alexa owns a car. This morning its dashboard flashes a warning light. Something is wrong and Alexa is not sure what. She is worried. She…
Majid Iqbal
Jan 13, 2016
Design for exceptions
Design for exceptions
This morning I had to drop my dad to the airport. To help him with the check-in process and give him a proper send-off, I parked my car in…
Majid Iqbal
Jan 7, 2016
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