Reputation Management

The Art Of Not Listening

Fifth in a Series on Reputation Management and Risk Communications

“These are the times that try men’s souls; the summer soldier and the sunshine patriot will, in this crisis, shrink from the service of his country…

Use Your Peacetime Wisely

Fourth in a Series on Reputation Management and Risk Communications

“You must learn from the mistakes of others. You can’t
possibly live long enough to make all of them yourself.”
– Sam Levenson

The Ghosts of Groundhog Day

Third in a Series on Reputation Management and Risk Communications

“Generals are always prepared to fight the last war.”
– Winston Churchill

There But for the Grace of God Go I

Second in a Series on Reputation Management and Risk Communications

“If you don’t stick to your values when they’re
being tested, they’re not values — they’re hobbies.”

The Golden Hours

First in a Series on Reputation Management and Risk Communications

“But in all my experience, I have never been in any accident… of any sort worth speaking about. I have seen but one vessel in distress in all my years at sea. I…

The Message vs. The Truth

“Manners are a sensitive awareness of the feelings of others.
If you have that awareness, you have good manners…