Leadership Vision

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Part of leading a Customer Success team is also about being a good leader. So, from time to time, I will also share some of my learnings and takeaways from my own leadership development. Whether you’re a seasoned manager or you just became a manager for the first time, there will be some gems here for you! You can see the last installment here: Leadership Philosophy

Every leader is pulled into a company’s vision — whether it’s to help every student thrive or to provide access to the world’s information in one click. Growing number of job seekers, particularly millennials, want to work for a place that has a sense of purpose and contributes to the world. However, having a leadership vision and sharing that with the team goes far beyond the hiring process.

Multiple surveys have shown that having a clear leadership vision is a huge motivator for employees and gives them the confidence needed to take things to the next level. As team leaders, we need to make sure that we have clarity in and are sharing our visions with our teams.

These three articles explore why vision is important, how to create one, and how to communicate one.

As you read, use these discussion/reflection questions to guide your thoughts.

1. Does your team clearly understand what your leadership vision is?

2. Driving vision also requires collaboration and reflection. How are you currently doing that (or plan to do this) for your team?

Leadership Vision: You Can’t Be a Real Leader Who People Want to Follow Without Vision

https://www.thebalancecareers.com/leadership-vision-1918616

  • Understanding the power of a good leadership vision

To Lead, Create a Shared Vision

https://hbr.org/2009/01/to-lead-create-a-shared-vision

  • Employees need vision, so how can managers stay forward looking when there are “endless operational matters”?

Google’s Manager Guide to “Setting and communicating a team vision”

https://rework.withgoogle.com/guides/managers-set-and-communicate-a-team-vision/steps/introduction/

  • An Inc. article summarized this resource well: “Back in 2002, Google ran an experiment to see if managers were absolutely necessary… One of these attributes included having and communicating a clear vision and strategy for the team.” The guide above is the resource that they share with all of their managers.

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Jennifer Chiang
The Startup’s Guide to Customer Success

Customer success director, Author of The Startup’s Guide to Customer Success, mental health advocate, political economist, and speaker.