Why will process mining change the game for business process as a service (BPaaS)?

What is process mining?

As always I’d like to introduce the term “process mining” at the beginning. Process mining is a technique used in process management to analyze business processes with historical event logs the used business software created. The goal of process mining is to monitor the business process closely and improve the process with the new understanding.

Why should companies do process mining?

Process mining can help companies to understand how the most critical processes are day-to-day performed. Enterprise software is usually process-oriented but it’s hard to see how the process is really executed. Organizations will get the most value out of processes that have been digitalized because it’s easier to capture the flow and variations. Process mining has been used effectively to analyze the current state of business process performance, identify areas of improvement, and assess the results of process improvements. This makes it an effective partner for tools like robotic process automation (RPA), as it can first identify the best places to implement “bots” and then provide the means to calculate the beneficial impact of the RPA implementation.

Why will BPaaS benefit so much from process mining?

BPaaS is selling an end-to-end executable business process to a customer. It’s the responsibility of the vendor to constantly improve this process for the customer's sake. For this is close monitoring on how the processes get executed a natural priority. The huge advantage BPaaS vendors now have through their scalability is the advantage of the big number. Because they can deploy the same business process to multiple customers is generating much more data, process variations, and insights as if only one customer would explore the same process on its own.

• Business Process as a Service (BPaaS) vs Software as a Service (SaaS)
• Business Process as a Service (BPaaS) vs Business Process Outsourcing (BPO)
• Who is offering BPaaS and how does the market look like?
• Why can Business Process as a Service (BPaaS) profit so much from Business Process Reengineering (BPR)?