CAI Business Models
Published in
2 min readOct 28, 2019
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Here I explore some possible business models for companies doing work in the area of conversational artificial intelligence.
A project in this area should strike a balance among the following:
- Doable. The project cannot be too hard or too expensive to finish. This motivates a business to use existing CAI tools.
- Flexible, customizable, and preserving ownership. You should have a good reason to use tools that are proprietary black-boxes. Try to use something less closed and more flexible so you can innovate with it. This motivates a business to write more from scratch and/or use open-source.
You need to find the right balance.
Customer Support Chatbot for One or More Industries
B2B2C market position. Consumer-facing or large market of human users for multiple business clients within a given vertical (e.g. insurance, e-commerce, etc.).
Look for possible network effects.
Industry-specific help with CAI. You must be willing and able to provide added value to your industry beyond what your customers could get directly from the existing black-box CAI tools.
