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How do you measure customer service success?
How do you measure customer service success?
Discover How To Measure Customer Support Success With this Six-Steps Process
Carla Carey-Perry
Apr 12, 2019
12 Biggest Customer Service Challenges and How To Solve Them
12 Biggest Customer Service Challenges and How To Solve Them
When customers interact with your business, these interactions can cause challenges for your team — don’t fall into the trap of bad service.
Carla Carey-Perry
Apr 2, 2019
How to Master Problem Solving Skills in Customer Service
How to Master Problem Solving Skills in Customer Service
Click to see the 9-step process that can help CSRs resolve even the most complex customer service issues.
Carla Carey-Perry
Mar 25, 2019
Deliver Great Customer Support With This Step by Step Guide
Deliver Great Customer Support With This Step by Step Guide
The key to boosting profitability and growth is to use these valuable assets to deliver crazy good customer support. Click to Learn how.
Carla Carey-Perry
Feb 6, 2019
7 Essential Skills Technical Support Specialists Must Have
7 Essential Skills Technical Support Specialists Must Have
How much does a bad hire cost? Think about it for a while. The cost of a bad hire is probably more than you think. The U.S. Department of…
Carla Carey-Perry
Jan 14, 2019
The key ingredients to support and service
The key ingredients to support and service
The 2017 State of Global Customer Service Report states, 54% of customers, have higher expectations for customer service today compared to…
Carla Carey-Perry
Jan 7, 2019
Learn About Seven Proven Tips for Training Customer Service Staff
Learn About Seven Proven Tips for Training Customer Service Staff
Customer service is the lifeblood of a business — no matter what it is. The better your service, the higher your profits, all things being…
Carla Carey-Perry
Nov 8, 2018
Keep Clients With Improved Customer Service Experience
Keep Clients With Improved Customer Service Experience
Given that 84% of people trust online reviews as much as they trust their own friends, what people hear about you or read online has an…
Carla Carey-Perry
Oct 29, 2018
5 Ways Your Company Improves with an IT Support Desk
5 Ways Your Company Improves with an IT Support Desk
Customer satisfaction is undoubtedly vital to your company’s success. After all, it’s more than just a tool to increase bottom line; it can…
Carla Carey-Perry
Apr 23, 2018
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