Now Hiring: Head of Community!

Are you Unshackled’s rockstar community lead? Apply today!

What you will do

Community & event management

• Plan and produce Unshackled Ventures online and offline community engagements with portfolio companies, immigrant operators, key stakeholders, and partners.

This will include:

• Management of our online community platforms, including Slack and Twitter.
• Collaboration with the investment team to lead our University Fellows and Roundtable Program.
• Organizing and designing in-person events, virtual events, webinars, and intimate group meet-ups that facilitate connectivity across our founder, venture and LP communities.
• Constantly gathering feedback from the community and creating strategy on those insights.

Portfolio Support

• Identify topics that resonate with the founder community for ongoing touch-points and event based themes and ideas.
• Support the onboarding of Portfolio Companies into our network; leveraging Unshackled founder resources and active approach to supporting our founders.

Non-Core Responsibilities:

Community Operations

• Support, manage, and optimize Unshackled no-code tech stack and day-to-day community operations, including Unshackled’s website.
• Design frameworks to measure and report the ROI/outcomes of community engagements with portfolio companies, key stakeholders, and partners.

Content

• Develop and execute our content strategy.
• Manage social media accounts (Twitter, Substack, Medium, Instagram, LinkedIn).
• Develop and execute a holistic strategy to drive awareness, engagement, and retention across our community of aspiring immigrant entrepreneurs.

Who you are (qualifications)

• At least 2–5 years of work experience in a relationship driven role with community management/building experience, events and content driven work, sales, business operations, customer experience or managing client-focused programs.
• Passionate about being a community and customer advocate. You are deeply empathetic and understand why community voices are so important.
• Excellent relationship-building skills; able to build rapport with a wide variety of personalities; you are a people person who brings a community together; high EQ/Low ego.
• Clear and effective communicator, both oral and written, with the understanding of how to leverage networks; comfortability with public speaking in virtual and in-person formats.
• Ability to adapt quickly to a fast-paced environment; Comfortable completing complex tasks and projects with minimal guidance and reacting to situations that require a quick turnaround with appropriate urgency.
• Experience in event planning, familiarity with virtual event production and platform/tools, digital marketing and/or content creation a plus
• You’re able to zoom-in and zoom-out with ease: you aren’t afraid to get your hands dirty, but can easily push the team to think about “big picture” strategy.
• Experienced in launching, leading, and scaling programs in a fast-paced environment.
• You’re hungry to learn and grow in a fast-paced environment, and want to work in a fund where you can really make a difference.

How We Work (our culture)

• Curious — Our team has an experimental mindset, an important principle when building something new.
• Bias towards action — You have that entrepreneurial tenacity with strong execution chops. Each person on the team should feel empowered to take measured risks with strong judgement.
• Empathetic — It is tough being a founder and an immigrant. It’s important each person on the team can empathize with our community.

Location: Remote or San Francisco, CA

Timeline: Start date Q3, 2021.

Deadline: June 15th, 2021 with interviewing occuring on a rolling basis.

How to Apply: We will ask of your resume and 2 writing samples. Apply here.