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Customer Success
Upscope
Stories about growing a startup, live chat, co-browsing and screen sharing
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Customer Success
p s kullar
in
Upscope
Sep 14, 2018
How 7 Companies Calculate their Customer Health Score
Early on in startups the idea of creating a ‘customer health score’ is met with blank stares. Later we realise it’s a
business survival score
we…
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p s kullar
in
Upscope
Jun 21, 2018
Grow Your SaaS the Hard Way
We knew we should be talking to customers more to grow, we knew we should be analysing them and spending more time on giving a damn about their problem and less time on…
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3
p s kullar
in
Upscope
Jun 19, 2018
How Big is Your New Signup’s Traffic? Get Unique Insights using SEMRush
When someone signs up and you want to find out if they’re a big company and how much traffic they’re getting and where from, you…
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3
p s kullar
in
Upscope
Jun 18, 2018
How Customer Success Managers Learn Coding in Weeks to Confidently Talk Tech
Sometimes you have to do things yourself, from the ground up, to have real confidence in talking about tech. However, it’s hard…
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p s kullar
in
Upscope
Jun 1, 2018
Why Account and Customer Success Managers use Screen Sharing 2.0 tools.
As applications have moved…
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14
p s kullar
in
Upscope
May 15, 2018
Coda spreadsheet is the future of docs? Let’s link it to Intercom and auto-generate a task list for contacting new sign ups.
Coda is being called the future of docs because it combines spreadsheets, docs…
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13
p s kullar
in
Upscope
Apr 16, 2018
How screen sharing BUILT INTO your website will onboard visitors and close deals.
Ever had a user…
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1
Anna Weingarten
in
Upscope
Apr 4, 2018
10 Finance Companies Show You Their Best Client Onboarding
Strategies
Client onboarding can be challenging, time consuming, costly and you are never guaranteed success. After reading this article you’ll
…
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51
1 response
p s kullar
in
Upscope
Mar 7, 2018
Customer success metrics are torture. They’re 50 shades of pain. They’re also essential.
Do you have customers who are not really using your app but paying you? What happens if you send out metrics…
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3
p s kullar
in
Upscope
Mar 5, 2018
What we’ve learned about customer success including the danger of bad-fit customers.
What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying…
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12