SaaS

How 7 Companies Calculate their Customer Health Score

Early on in startups the idea of creating a ‘customer health score’ is met with blank stares. Later we realise it’s a business survival score we…

Grow Your SaaS the Hard Way

We knew we should be talking to customers more to grow, we knew we should be analysing them and spending more time on giving a damn about their problem and less time on…

How Big is Your New Signup’s Traffic? Get Unique Insights using SEMRush

When someone signs up and you want to find out if they’re a big company and how much traffic they’re getting and where from, you…

What’s the Process for Selling SaaS to Enterprise?

Ever wonder if those boring whitepapers and…

Why Account and Customer Success Managers use Screen Sharing 2.0 tools.

As applications have moved…

12 Questions Every SaaS Company Wants Answers For. Here they are.

Questions like ‘Is our pricing right? or ‘Should I build this feature a competitor has?’ drive SaaS founders crazy. Experienced founders…

How Deadly is Confirmation Bias in Early Stage SaaS startups?

Ever had a customer sign up and pay you, after which you read about them and began to join dots in your head to form a conclusion about an…

25 Companies Show You Their Best SaaS Pricing Models As Examples

Are you, like us, playing with SaaS…

10 Entrepreneurs Tell You The Best Ways To Do SaaS PR

What we’ve learned about customer success including the danger of bad-fit customers.

What does customer success practically mean for a startup like Upscope? Below are key lessons learned when applying…