User Testing

You are the best user researcher ever

On the ground tips and tricks for teams new to conducting user interviews, including: formulating useful questions, the best ways to clarify and probe, and how to get answers to your burning questions (without leading).

7 things I learned from starting a podcast

That’s right—talking about a podcast in listicle format. All the annoyingly trendy…

26.2 Reasons Why Talking to Users Is Like Exercising

Over the past few months, I’ve been running more than ever. Coincidentally, I’ve also been talking to more users than I ever have in my career. Given my penchant for reading articles with silly conceits, especially ones that mix lessons…