Fall 2017 — Week 08 Process Journal

Kellogg Business Case: Zeald: From Start-Up to Maturity

In this case study, the foundation and early stages of New Zealand web design and e-commerce company are presented along with some of the challenges…


Fall 2017 — Week 07 Process Journal

Barlow and Møller: A Complaint Is A Gift

Barlow and Møller cover a somewhat controversial topic: Customer complaints in retail should be highly praised by organizations or companies that provide a product or service…


Fall 2017 — Week 06 Process Journal

Davey and Parker: Requirements Elicitation Problems: A Literature Analysis

This paper highlights several key issues with identifying and gathering the right requirements for information…


Fall 2017 — Week 05 Process Journal

Amabile: A Model of Creativity and Innovation in Organizations

Developing organizations where creativity can flourish is challenging. Teresa Amabile highlights some common patterns based on her…


Fall 2017 — Week 04 Process Journal

The few sentences you need to dominate your market

Takeaways:

  • If you advertise that you are the best at X, you better be able to prove it.

Fall 2017 — Week 03 Process Journal

Gestwicki and McNely: A case study of a five-step design thinking process

In this paper, Gestwicki and McNely describe the process through which a group of university students developed a game…


Fall 2017 — Week 02 Process Journal

Star, Kling. Human centered systems

One of the main takeaway points from this paper, is that Kling and Star raise an important issue in the definition of Human-centered: the architectural relationships — e.g. if the…