Michael O'SullivanMaking UX Research Insights and Frameworks BeautifulHow many times have you presented the results of a long and difficult UXR study, or tried to communicate a complex new framework, only to…Jul 22Jul 22
Samatha RMicrosoft UXR Days 2024 — The India StoryMicrosoft UXR Day is an internal annual UX Research Conference that brings together cross cutting research insights, ideas, and innovation…Jun 6Jun 6
Michael O'SullivanGenerative AI: The Perfect Colleague for UX ResearchersOver the past year or so I’ve used ChatGPT almost every day to support my work, gradually increasing from a simple question here and there…Jun 31Jun 31
Lexi NeigelBetween Two Bookends: Making and Measuring UX Research ImpactAuthors: Dr. Paula Bach, Safiya Bhojawala, Dr. Melissa Boone, Kara Costa, Dr. Hilary Dwyer, Dr. Theresa Horstman, Dr. Alexis Neigel, & Dr…Mar 13Mar 13
Michael O'SullivanAcademics as UX Researchers: Learning to let go.After completing my undergraduate studies I, like many people, jumped into a Ph.D. program without fully understanding what it was or why I…Feb 21Feb 21
Nikita ChandawaleCultivating Empathy: The Unconventional Path of Bharat Primetime at MicrosoftAmidst the swirling currents of a pandemic-altered landscape, my role as a senior user researcher at Microsoft took a wild turn, unveiling…Feb 16Feb 16
Michael O'SullivanA simple re-framing of the Kano Model to prioritise AI-powered features.The Kano Model is a popular tool for prioritising features, though I feel that it needs a slight adaptation when being used for AI-powered…Nov 27, 20231Nov 27, 20231
Michael O'SullivanLessons from a UX researcher on a 0–1 product in a new team.Over the past year or so, I’ve been the lead (and sole) UX researcher for Demand Planning — a new product within Microsoft D365 Supply…Nov 14, 20231Nov 14, 20231
Michael O'SullivanUsing ChatGPT to accelerate persona development in business applications.Introduction:Nov 1, 20233Nov 1, 20233