Haven’t confirmed your receiving wallet yet? (A Must-Read)
Ensure that you will receive your VIOLET tokens (VAI) on time.
[The message below goes to those who have not confirmed their preferred choice (ERC20 Wallet Address OR Viola.AI App Wallet) of receiving their tokens yet.]
Greetings to all our Contributors in Viola.AI ICO (the ‘Alpha Club Members’),
We have extended the due date (from 31st Jul to 6th Aug) to receive your confirmation to ensure that you will receive your tokens on time.
Key Timeline
- Confirm Wallet Option: By 6 August
- Complete KYC Process with Approval: By 6 August (If your KYC is rejected, re-submit within 24 hours.)
- Token Distribution for Purchased Tokens: Started early on 1 August and will be completed by 7 August
- Token Distribution for Bonus/Earned/Referral/Rewards: 29 September
If you prefer to receive your tokens via ERC20-Compatible Wallet…`
Please be reminded that a series of email reminders has been sent to you with the full instructions to Confirm You Wallet Address in 5 Simple Steps.
If you prefer to receive your tokens via our Viola.AI App (MVP)…
If you have opted to receive tokens using Viola.AI app, please follow the guide to install the app and to provide the wallet address to us
- Click “Confirm” and submit your confirmation.
- We will send you a separate email to guide you on the next steps.
- Download Viola.AI app and Copy Viola.AI Wallet Address
- Log in to Viola.AI dashboard
- Enter the wallet address on Profile Page
Note: You do not need to do these steps now. We will provide further instructions in the next email.
FINAL CHANCE to confirm your token receiving method and the correct wallet address.
Your tokens will be sent to your previously selected option of receiving tokens. Please confirm by 6 August 2018, 11.59pm SGT.
Reasons That You May Not Receive Tokens [Viola.AI ICO Contributors]
While we are taking steps to ensure all contributors receive their tokens successfully, you may not be able to receive tokens due to the following reasons:
- You have not passed KYC. As a contributor, you must pass KYC verification. Otherwise, you will not get your purchased tokens.
- You have missed the submission deadline for KYC verification. If you submit or resubmit KYC verification beyond the due date, it will delay our token distribution process.
- You have missed the deadline to confirm your token receiving wallet.Otherwise, we will send the tokens to the latest address that is recorded on your profile.
- You have given an exchange wallet address or wrong address. We are unable to verify whether the wallet address indicated is from an exchange wallet or an ERC20 wallet. Therefore, it is YOUR DUTY to provide a correct ERC20-compatible wallet address.
- You have not set up the either Ethereum ERC20-compatible Wallet or Viola.AI Wallet
If you choose to receive tokens in Ethereum ERC20-compatible Wallet or Viola.AI Wallet, please complete the steps above to ensure your wallet is ready to receive tokens.
Note: We will not be liable for any unreceived VIOLET tokens due to any of the above reasons or for non-compliance of the process required.
If you need assistance, please send an email to ico@viola.ai.
Key Timeline
- Confirm Wallet Option: By 6 August
- Complete KYC Process with Approval: By 6 August (If your KYC is rejected, do resubmit within 24 hours.)
- Token Distribution for Purchased Tokens: Started early on 1 August and will be completed by 7 August
- Token Distribution for Bonus/ Reward Tokens: 29 September
From Singapore to the World,
F R E D D I E | L A C O R T E
Head of Community Management, Viola.AI
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