PinnedMark HoosonA UX challenge: how can we make online shopping with Waitrose easier?A simple sounding question with many potential answers — this was a big project! But also a great challenge which gave so much room for…7 min read·Mar 1, 2024----
PinnedMark HoosonUX writing and AI — the future is writtenThis isn’t a blog bashing AI or saying it’s going to take over the world and we’ll all be mindless servants to its indomitable will. I for…6 min read·Jan 29, 2024--1--1
PinnedRoula HaidarGrowing a Thriving Delivery Lead Profession within the JohnLewis Partnership1. About The Partnership5 min read·Jun 15, 2022----
PinnedDaniel ParisEmbracing Empowerment — A Little Prep Goes A Long WayHi I’m Dan, a back end software engineer and agile evangelist working in Waitrose Digital on a cross-functional initiative to add more…5 min read·Apr 8, 2022----
Abigail RumseyAre you using science in your user testing? Here’s how you can startComparing task completion times from first click tests6 min read·Apr 4, 2022----
Jacob CoyEmpowering the voice of the customerHow Waitrose digital democratised customer feedback to7 min read·Mar 5, 2022----
Robert BodenDay in the life of…Mark Hooson UX CopywriterEver wondered what a UX copywriter at Waitrose Online gets up to? Look no further than, Mark Hooson gives us a sneak-peek into his day.2 min read·Sep 14, 2021----
Abigail RumseyRunning wild with ideasHow to maximize customer insight using wildcards4 min read·Aug 31, 2021----
Robert BodenA day in the life of…Nicola Francis, Product Design Manager at Waitrose & Partners DigitalWe’ve asked Nicola Francis what is it like to be a Product Design Manager at Waitrose Digital3 min read·Aug 16, 2021----
Lewes GoffWaitrose Digital: Our accessibility journeyA few years ago we set up a lab testing session with the Royal National Institute of Blind People (RNIB) to see if we were meeting the…4 min read·Jul 21, 2021----
