PinnedMark HoosonA UX challenge: how can we make online shopping with Waitrose easier?A simple sounding question with many potential answers — this was a big project! But also a great challenge which gave so much room for…Mar 1Mar 1
PinnedMark HoosonUX writing and AI — the future is writtenThis isn’t a blog bashing AI or saying it’s going to take over the world and we’ll all be mindless servants to its indomitable will. I for…Jan 291Jan 291
PinnedRoula HaidarGrowing a Thriving Delivery Lead Profession within the JohnLewis Partnership1. About The PartnershipJun 15, 2022Jun 15, 2022
PinnedDaniel ParisEmbracing Empowerment — A Little Prep Goes A Long WayHi I’m Dan, a back end software engineer and agile evangelist working in Waitrose Digital on a cross-functional initiative to add more…Apr 8, 2022Apr 8, 2022
Abigail RumseyAre you using science in your user testing? Here’s how you can startComparing task completion times from first click testsApr 4, 2022Apr 4, 2022
Jacob CoyEmpowering the voice of the customerHow Waitrose digital democratised customer feedback toMar 5, 2022Mar 5, 2022
Robert BodenDay in the life of…Mark Hooson UX CopywriterEver wondered what a UX copywriter at Waitrose Online gets up to? Look no further than, Mark Hooson gives us a sneak-peek into his day.Sep 14, 2021Sep 14, 2021
Abigail RumseyRunning wild with ideasHow to maximize customer insight using wildcardsAug 31, 2021Aug 31, 2021
Robert BodenA day in the life of…Nicola Francis, Product Design Manager at Waitrose & Partners DigitalWe’ve asked Nicola Francis what is it like to be a Product Design Manager at Waitrose DigitalAug 16, 2021Aug 16, 2021
Lewes GoffWaitrose Digital: Our accessibility journeyA few years ago we set up a lab testing session with the Royal National Institute of Blind People (RNIB) to see if we were meeting the…Jul 21, 2021Jul 21, 2021
