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Design journal for a more human world
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Show us your messy bits
Show us your messy bits
Kat Dixon, Olivia Holbrook and Tom White discuss the chaos and complexity of service design projects. Often referred to as the ‘messy bit’.
We are Snook
Sep 29, 2023
What to do when you don’t have a content designer
What to do when you don’t have a content designer
Content design can make or break a service. This article shares advice on how you can apply content design principles to your project.
We are Snook
Sep 1, 2023
Thinking in systems to address the climate crisis
Thinking in systems to address the climate crisis
Service Designer Luca Piallini explores how we can use systems thinking to navigate the complexity of the climate crisis
We are Snook
Jul 7, 2023
The possibilities of ChatGPT: insights from humans and AI
The possibilities of ChatGPT: insights from humans and AI
Kat Dixon and Liam Hinshelwood discuss the emergence of ChatGPT, uses for it in research and service design and wider seismic change.
We are Snook
May 29, 2023
Defining the difference between analysis and synthesis in user research
Defining the difference between analysis and synthesis in user research
The terms ‘analysis’ and ‘synthesis’ are used differently by researchers. This article outlines how we define and use these terms at Snook.
We are Snook
May 17, 2023
Applying behavioural design to help people make more sustainable choices
Applying behavioural design to help people make more sustainable choices
In this article, we focus on how our design practice is integrating learnings from behavioural sciences to address the climate emergency.
We are Snook
May 4, 2023
Joining the Design Declares campaign
Joining the Design Declares campaign
Snook joins other designers in the UK to start the Design Declares Campaign launching this week, to come together as an industry to declare…
Aurelie Lionet
Sep 22, 2022
Wall to wall research
Wall to wall research
There’s something about seeing a physical space fill up with post-its, pictures and string, linking insights, that gives people a tangible…
Anna horton cremin
May 4, 2022
Introducing the Snook Spotlight Team
Introducing the Snook Spotlight Team
Snook’s history is rooted in designing services that work for people and help improve society.
Jonny Rae-Evans
Nov 4, 2021
Moving on from Snook
Moving on from Snook
This is an excerpt from the call I had with our team on Thursday 29th July 2021 to share the news I am moving on. And yes I did cry.
Sarah Drummond
Aug 3, 2021
Stewarding over a decade of Snook stories
Stewarding over a decade of Snook stories
You may have seen that today I announced that I’m moving on from Snook after co-founding it 12 years ago.
Sarah Drummond
Aug 3, 2021
Designing Responsible Technology:
Designing Responsible Technology:
Why asking questions about the wider system is essential
Aly Blenkin
Jun 17, 2021
Design Patterns for mental health goes live
Design Patterns for mental health goes live
Today, Snook launch the next iteration of the design patterns for mental health library.
Sarah Drummond
May 19, 2021
What does Global Accessibility mean?
What does Global Accessibility mean?
… and how can we make it a reality?
Alex Cleator
May 19, 2021
Make the sustainable thing the best thing, by design
Make the sustainable thing the best thing, by design
In the summer of 2018 Snook published a blog, ‘Our world is getting warmer’, to sound the alarm on the climate crisis and explore how…
Ness Wright
Apr 21, 2021
Creating the scaffolding for teams to do their best work
Creating the scaffolding for teams to do their best work
Creating space for casual ‘water-cooler conversations’ is difficult in a remote setting. It often feels forced. It’s hard enough for…
Aly Blenkin
Mar 11, 2021
Designing with power
Designing with power
My main goal this year professionally is to develop the way I work with power in my design practice. Power and privilege have been a gap …
Meg Douglas Howie
Feb 24, 2021
Making it safer online by design
Making it safer online by design
Why protecting people from online harm needs to be informed by user-centred design
Sarah Drummond
Jan 28, 2021
Principles for Designing Sustainable Services
Principles for Designing Sustainable Services
Service design is all about meeting human needs. So why do we design and implement services without understanding the impact on our planet?
Ness Wright
Oct 12, 2020
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