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YakTrak
YakTrak, a tactical people development system that logs coaching conversations, development plans and manages compliance workflows. YakTrak gives you powerful insight into the quality and quantity of employee intereactions and conduct risk.
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Brad Thomas
Sep 8, 2022
Score! Using games to motivate teams in contact centres — YakTrak
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Brad Thomas
Sep 8, 2022
Getting the basics right: the foundation of motivation and contact centre employee engagement — YakTrak
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Brad Thomas
Sep 8, 2022
Not just chatbots: Contact centre technology can support your humans too — YakTrak
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Brad Thomas
Sep 8, 2022
How to create a great employee experience in a shifting world
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Brad Thomas
Sep 8, 2022
Is a lack of employee development driving high turnover? — YakTrak
Good intentions aren’t enough
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Brad Thomas
Aug 31, 2022
Don’t let unhappy team members mess with your compliance — YakTrak
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Brad Thomas
Jun 6, 2022
Improve employee experience by supporting learning — YakTrak
A culture that supports learning
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Brad Thomas
Jun 6, 2022
Employee retention strategies: it’s within your control — YakTrak
Taking control
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Brad Thomas
Jun 6, 2022
Optimising productivity in contact centres — YakTrak
Call centre chaos
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Brad Thomas
Jun 6, 2022
Avoiding the Great Resignation in your contact centre: leaders need coaching too — YakTrak
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