Top stories published by 12RETURN ACADEMY in 2017

Returns management includes both a customer service and an operations process. Combining these processes creates the RETURN-TO-SETTLEMENT (RTS) process. You probably don’t know this term. If fact, we may have invented this term ourselves. We see this business process as an…

Stef de Bont in 12RETURN ACADEMY

Nov 18, 2017

Effective and Efficient Reverse Logistics

Reverse Logistics (or reverse logistics management or return logistics) is an operational process to move products from a final (customer) location to a destination where returns processing takes place. Transportation always involves costs and should be…

Stef de Bont in 12RETURN ACADEMY

Nov 18, 2017

How can you turn returns data into valuable statistics?

Operating your returns process requires good insight in to the operational statistics of the returns process. We have already described the three types of operational management.

Stef de Bont in 12RETURN ACADEMY

Nov 18, 2017

Where do you send returns? To one or multiple destinations?

In previous chapters, we reviewed the returns policy from a customer’s (shopper’s) point of view. We reviewed the different options for shipping the returns to you. The next question in designing your reverse supply chain is…

Stef de Bont in 12RETURN ACADEMY

Nov 17, 2017

Achieve operational cost savings

Cost savings might be your main objective for implementing and improving your returns management process, which makes sense, as a large majority of returns do not add much value to your business. However, the associated costs of returns have a direct impact on your bottom…

Stef de Bont in 12RETURN ACADEMY

Nov 17, 2017

Reverse Supply Chain

The Reverse Supply Chain is a fundamental part of every supply chain in which physical products are shipped to the market. If you ship products, you can be quite sure that you will deal with product returns as well. Returns occur because of many different reasons, and different returns…

Stef de Bont in 12RETURN ACADEMY

Nov 18, 2017

How can you use insights to improve service to the customer?

Often when a return occurs, customer service is at stake. Typically, a return can be seen as a customer asking for a service, such as a refund or a repair. A return can thus be seen as an opportunity to give service to the…

Stef de Bont in 12RETURN ACADEMY

Nov 18, 2017

Fast and efficient Returns Processing

Returns processing is an operational process in which returned products are physically handled. The process is planned with a notification from returns authorization and is initiated by a delivery from reverse logistics. The completion of efficient returns…

Stef de Bont in 12RETURN ACADEMY

Nov 18, 2017

How can you use insights to prevent future unwanted returns?

In some cases, returns are desired; for example, in the circular economy, take-back returns enable value recovery from obsolete products that are at their end-of-use or end-of-life. In most other cases, however, returns are…

These were the top 10 stories published by 12RETURN ACADEMY in 2017. You can also dive into monthly archives for 2017 by using the calendar at the top of this page.

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