Alicia Gray – Medium

Alicia Gray

Alicia Gray

Is Your Outsourced Call Center Delivering What Was Promised?

Customer service is nothing but a voluntary act commenced by a business to demonstrate how much it cares for its customers. It certainly…

Oct 6, 2017

Oct 6, 2017

Alicia Gray

Why Are Your Customers Switching To Your Competitors?

The fact that customers today have a lot more options is conspicuous and there is no way to deny that this is something not susceptible to…

Sep 28, 2017

Why Are Your Customers Switching To Your Competitors?

Sep 28, 2017

Alicia Gray

Signs That Call Centers Should Invest More On Agents

Irrespective of the profits that call center brings in for a business, it is still viewed as a cost center and it hardly achieves the kind…

Aug 1, 2017

Aug 1, 2017

Alicia Gray

Is AI Threat To Call Centers — Call Center Outsourcing Companies

“The development of full artificial intelligence could spell the end of the human race. It would take off on its own, and re-design itself…

Jul 24, 2017

Jul 24, 2017

Alicia Gray

Basic Skills To Score A Job In Back Office Operations

In movies and theater what happens behind the curtains or on backstage has a huge contribution in the overall success; similarly, the…

Jul 11, 2017

Jul 11, 2017

Alicia Gray

Catalog Management Challenges Faced By eCommerce Merchants

Inconsistent data on catalogs is an issue faced by most of the businesses operating in the eCommerce vertical. Managing the huge volumes of…

Jun 22, 2017

Jun 22, 2017

Alicia Gray

Switch To Domestic Call Center Outsourcing To Grow Your Business By Leaps And Bounds

The debate about call center outsourcing affecting the economy of the US is still on and most of the experts absolutely agree that…

Jan 12, 2017

Jan 12, 2017

Alicia Gray

Alicia Gray

Technology Blogger | Telecom Billing & OSS Solutions | BPO Services | Contact Centers | Data Analytics | CRM | IVR Solutions

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