Alicia GrayIs Your Outsourced Call Center Delivering What Was Promised?Customer service is nothing but a voluntary act commenced by a business to demonstrate how much it cares for its customers. It certainly…Oct 6, 2017Oct 6, 2017
Alicia GrayWhy Are Your Customers Switching To Your Competitors?The fact that customers today have a lot more options is conspicuous and there is no way to deny that this is something not susceptible to…Sep 28, 2017Sep 28, 2017
Alicia GraySigns That Call Centers Should Invest More On AgentsIrrespective of the profits that call center brings in for a business, it is still viewed as a cost center and it hardly achieves the kind…Aug 1, 2017Aug 1, 2017
Alicia GrayIs AI Threat To Call Centers — Call Center Outsourcing Companies“The development of full artificial intelligence could spell the end of the human race. It would take off on its own, and re-design itself…Jul 24, 2017Jul 24, 2017
Alicia GrayBasic Skills To Score A Job In Back Office OperationsIn movies and theater what happens behind the curtains or on backstage has a huge contribution in the overall success; similarly, the…Jul 11, 2017Jul 11, 2017
Alicia GrayCatalog Management Challenges Faced By eCommerce MerchantsInconsistent data on catalogs is an issue faced by most of the businesses operating in the eCommerce vertical. Managing the huge volumes of…Jun 22, 2017Jun 22, 2017
Alicia GraySwitch To Domestic Call Center Outsourcing To Grow Your Business By Leaps And BoundsThe debate about call center outsourcing affecting the economy of the US is still on and most of the experts absolutely agree that…Jan 12, 2017Jan 12, 2017