PinnedDevashish Datt MamgaininChatbots Life10 Reasons Why Your Business Should Be Using Instagram Business ChatInstagram, more than just a platform for memes and cat videos, is a thriving business hub.Jun 26Jun 26
Devashish Datt MamgainNavigating the Complicated Customer Support Tech StackIn 2021, Forrester released a report showing that only 37% of customer support executives were satisfied with their current tech stack…1d ago1d ago
Devashish Datt MamgainEnterprise Guide to Instagram Business ChatInstagram’s Business Chat allows businesses to directly connect with their customers on Instagram. This functionality presents a great…Jul 16Jul 16
Devashish Datt MamgaininChatbots LifeUnleashing the Power of Voice Chatbots in Customer SupportWhen scientists at Bells Labs created the Voder machine in the 1930s, they probably didn’t expect the current phase of automated voice…Jul 12Jul 12
Devashish Datt MamgaininArtificial Intelligence in Plain EnglishConversational AI in Customer Support: Latest Trends (2024 and Beyond)The ChatGPT launch in 2022 fundamentally changed the landscape of conversational AI for the wider world. It signaled an end for salesy…Jul 8Jul 8
Devashish Datt MamgaininArtificial Intelligence in Plain EnglishHow AI Chatbots Can Streamline Appointment BookingBusinesses across various sectors, from healthcare to hospitality, leverage technology to enhance their operations. One such technology…Jun 27Jun 27
Devashish Datt MamgaininGenerative AIAI Agents vs. AI Chatbots — What Customer Service Leaders Need to KnowAI Agents have been gaining attention lately, not only for their functionality and flexibility but also because they are causing confusion…Jun 21Jun 21
Devashish Datt MamgainTop 10 Benefits of Integrating a Chatbot in Call CenterAs a customer service leader, you know how important it is to provide the best service when someone interacts with your call center. One…Jun 21Jun 21
Devashish Datt MamgaininChatbots LifeVoice Assistants and AI: The Next Frontier in Customer ServiceKeeping customers engaged is the primary challenge for businesses in today’s digital world. While large companies find it easier to expand…Jun 17Jun 17
Devashish Datt MamgaininChatbots Life9 Must Track Metrics of Customer Service PlatformAs Peter Drucker famously said — “What gets measured, gets managed.”Jun 17Jun 17