Devashish Datt MamgaininGenerative AIAI Agents vs. AI Chatbots — What Customer Service Leaders Need to KnowAI Agents have been gaining attention lately, not only for their functionality and flexibility but also because they are causing confusion…6 min read·2 days ago----
Devashish Datt MamgainTop 10 Benefits of Integrating a Chatbot in Call CenterAs a customer service leader, you know how important it is to provide the best service when someone interacts with your call center. One…9 min read·2 days ago----
Devashish Datt MamgaininChatbots LifeVoice Assistants and AI: The Next Frontier in Customer ServiceKeeping customers engaged is the primary challenge for businesses in today’s digital world. While large companies find it easier to expand…5 min read·6 days ago----
Devashish Datt MamgaininChatbots Life9 Must Track Metrics of Customer Service PlatformAs Peter Drucker famously said — “What gets measured, gets managed.”8 min read·6 days ago----
Devashish Datt MamgaininChatbots LifeOmnichannel Marketing with AIBusinesses today are constantly seeking innovative ways to engage with their customers. With the rapid adoption of mobile devices clubbed…4 min read·Jun 7, 2024----
Devashish Datt MamgaininChatbots LifeBest Omnichannel Customer Experience Tools 2024Top Tools to Build an Engaging Omnichannel Customer Experience10 min read·Jun 3, 2024----
Devashish Datt MamgaininAI MindThe Role of Deep Learning in Generative AIAI technologies have evolved unprecedentedly in the last few decades, leading up to the launch of Generative AI — one of the most…5 min read·Jun 2, 2024----
Devashish Datt MamgaininAI MindUnderstanding Code Interpreters and Generative AI: The Building Blocks of Intelligent ChatbotsCode interpreters and Generative AI (GenAI) are reshaping how chatbots function in 2024. They enhanced the chatbot’s functionality by…5 min read·May 30, 2024----
Devashish Datt MamgaininChatbots LifeTop Tools and Best Practices for In-App Customer Support“Every day we’re saying, ‘How can we keep this customer happy? How can we get ahead in innovation by doing this?’ …because if we don’t…8 min read·May 28, 2024----
Devashish Datt MamgaininGenerative AIRetrieval-Augmented Generation (RAG) in AI ChatbotsIn today’s fast-paced business environment, delivering exceptional customer service is the ultimate goal for every CX leader. With the…5 min read·May 27, 2024----