JJ – Medium

JJ

JJ

Why Call Center Jobs Need to Do More Than Just Pay Lip Service to Their Core Values

Call center jobs have long been known for their challenging nature. The work is often repetitive, stressful, and can take a toll on mental…

Feb 16, 2023

Why Call Center Jobs Need to Do More Than Just Pay Lip Service to Their Core Values

Feb 16, 2023

JJ

When Companies Break Records But Break Promises: A Tale of Bonuses and Betrayal”

It’s a familiar scene: a company announces record-breaking sales, yet when it comes time for employee bonuses, they’re nowhere to be found…

Feb 16, 2023

When Companies Break Records But Break Promises: A Tale of Bonuses and Betrayal”

Feb 16, 2023

JJ

From Remote Work to Mandatory Overtime: The Hidden Realities of Call Center Job Postings

Have you ever applied for a customer service call center job, only to find out that the reality of the job is nothing like what was…

Feb 16, 2023

From Remote Work to Mandatory Overtime: The Hidden Realities of Call Center Job Postings

Feb 16, 2023

JJ

Cut the Emotional Blackmail: How to Deal with Customers Who Play the Loyalty Card

Look, I get it. I work in a call center remotely, and I hear customers say the most manipulative things all the time. “I’m on a fixed…

Feb 16, 2023

Cut the Emotional Blackmail: How to Deal with Customers Who Play the Loyalty Card

Feb 16, 2023

JJ

Abandoned by Technology: The Shocking Reality of Elderly Customers Struggling to Keep Up with…

As a customer service representative, I often interact with individuals who are struggling to navigate the world of technology…

Feb 16, 2023

Abandoned by Technology: The Shocking Reality of Elderly Customers Struggling to Keep Up with…

Feb 16, 2023

JJ

From Grief to Greed: The Shocking Reality of Filing Insurance Claims

As someone who has worked in customer service, I know firsthand that dealing with customers can be both rewarding and challenging…

Feb 16, 2023

From Grief to Greed: The Shocking Reality of Filing Insurance Claims

Feb 16, 2023

JJ

The Art of Saying No: A Call Center Agent’s Guide to Maintaining Boundaries

Working in a call center can be both challenging and rewarding, but it’s essential to prioritize your mental and emotional well-being to…

Feb 16, 2023

The Art of Saying No: A Call Center Agent’s Guide to Maintaining Boundaries

Feb 16, 2023

JJ

The Dark Side of Call Centers: How Your Job Could Be Affecting Your Health

Do you work in a call center? If so, you may know that it’s not all rainbows and sunshine. Working in a call center can be challenging, and…

Feb 16, 2023

The Dark Side of Call Centers: How Your Job Could Be Affecting Your Health

Feb 16, 2023

JJ

Starting a new call center job.

Unsurprisingly once you start working in a call center many people find it difficult to change jobs. Honestly I feel myself feel trapped.

Dec 27, 2021

Dec 27, 2021

JJ

What it’s like taking a crisis call

Working at a call center you kinda go in knowing that you may get a customer that is sad or angry or even depressed. Taking a crisis call…

Nov 8, 2021

Nov 8, 2021

JJ

Hi there! I’m just your everyday Customer Service worker coming to you laughing, venting, and giving advice on the day to day life of a girl on the other line.

Following

See all (1,947)

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams