JJWhy Call Center Jobs Need to Do More Than Just Pay Lip Service to Their Core ValuesCall center jobs have long been known for their challenging nature. The work is often repetitive, stressful, and can take a toll on mental…Feb 16, 2023Feb 16, 2023
JJWhen Companies Break Records But Break Promises: A Tale of Bonuses and Betrayal”It’s a familiar scene: a company announces record-breaking sales, yet when it comes time for employee bonuses, they’re nowhere to be found…Feb 16, 2023Feb 16, 2023
JJFrom Remote Work to Mandatory Overtime: The Hidden Realities of Call Center Job PostingsHave you ever applied for a customer service call center job, only to find out that the reality of the job is nothing like what was…Feb 16, 2023Feb 16, 2023
JJCut the Emotional Blackmail: How to Deal with Customers Who Play the Loyalty CardLook, I get it. I work in a call center remotely, and I hear customers say the most manipulative things all the time. “I’m on a fixed…Feb 16, 2023Feb 16, 2023
JJAbandoned by Technology: The Shocking Reality of Elderly Customers Struggling to Keep Up with…As a customer service representative, I often interact with individuals who are struggling to navigate the world of technology…Feb 16, 2023Feb 16, 2023
JJFrom Grief to Greed: The Shocking Reality of Filing Insurance ClaimsAs someone who has worked in customer service, I know firsthand that dealing with customers can be both rewarding and challenging…Feb 16, 2023Feb 16, 2023
JJThe Art of Saying No: A Call Center Agent’s Guide to Maintaining BoundariesWorking in a call center can be both challenging and rewarding, but it’s essential to prioritize your mental and emotional well-being to…Feb 16, 2023Feb 16, 2023
JJThe Dark Side of Call Centers: How Your Job Could Be Affecting Your HealthDo you work in a call center? If so, you may know that it’s not all rainbows and sunshine. Working in a call center can be challenging, and…Feb 16, 2023Feb 16, 2023
JJStarting a new call center job.Unsurprisingly once you start working in a call center many people find it difficult to change jobs. Honestly I feel myself feel trapped.Dec 27, 2021Dec 27, 2021
JJWhat it’s like taking a crisis callWorking at a call center you kinda go in knowing that you may get a customer that is sad or angry or even depressed. Taking a crisis call…Nov 8, 20211Nov 8, 20211