Designing Chat for Commerce

Mar 15, 2016 · 5 min read

Curation is fundamental to Chat UX

Too Much Information! (Image credit:
News VS Sales funnel (Image credit:

Optimizing User Intent

Using machine learning to improve Kip’s understanding

Refining Intent for Sale Conversion

Types of Match 3 games
Testing Kip conversations on Slack
First functional chat prototype, Kip 0.1 (Sesame)

Using Conversation to Guide Sales

Navigating through data and switching context between chat threads with Kip
Modify search for “2 but in blue”

The Conversation Commerce Funnel

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We’re a Design & Tech Agency specializing in Social and AI | | @kiptalk

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