Laura Heatherley – Medium

Laura Heatherley

Laura Heatherley

How I’ve used the universal barriers framework to audit a live service

When I moved onto a new service team, I inherited a service in the live phase of the delivery lifecycle. I wanted to use my new found…

Mar 20

Mar 20

Laura Heatherley

Universal barriers to access

If a person wants to apply for a passport, or book a driving test, or file a tax return — they can only do this using a government service…

Mar 20

Mar 20

Laura Heatherley

Week commencing 11 September

I missed a week. The completionist in me is very annoyed about it.

Sep 15, 2023

Sep 15, 2023

Laura Heatherley

Week commencing 28 August

Personal milestone: starting school

Sep 15, 2023

Sep 15, 2023

Laura Heatherley

Week commencing 21 August

Our big milestone

Aug 29, 2023

Aug 29, 2023

Laura Heatherley

Week commencing 14 August

This week I took part in my first show and tell and retro with the team. I’d missed the first couple due to annual leave for childcare…

Aug 23, 2023

Aug 23, 2023

Laura Heatherley

Week commencing 7 August

Getting in the swing of things

Aug 11, 2023

Aug 11, 2023

Laura Heatherley

Week commencing 24 July

Program increment planning

Jul 27, 2023

Jul 27, 2023

Laura Heatherley

Week commencing 17 July

A change of profession

Jul 21, 2023

Jul 21, 2023

Laura Heatherley

Laura Heatherley

Associate Product Manager at DfE. I work on Manage your education and skills funding, and associated services. Former content designer. All views my own.

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