Laura HeatherleyHow I’ve used the universal barriers framework to audit a live serviceWhen I moved onto a new service team, I inherited a service in the live phase of the delivery lifecycle. I wanted to use my new found…Mar 20Mar 20
Laura HeatherleyUniversal barriers to accessIf a person wants to apply for a passport, or book a driving test, or file a tax return — they can only do this using a government service…Mar 20Mar 20
Laura HeatherleyWeek commencing 11 SeptemberI missed a week. The completionist in me is very annoyed about it.Sep 15, 2023Sep 15, 2023
Laura HeatherleyWeek commencing 14 AugustThis week I took part in my first show and tell and retro with the team. I’d missed the first couple due to annual leave for childcare…Aug 23, 2023Aug 23, 2023