Jason M. FinkelsteinTaking Returns into Your Own Hands with Self-Service — Retail TouchPointsEcommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own…Apr 11, 2023Apr 11, 2023
Jason M. FinkelsteinChatGPT and the Evolution of Automation in Customer ServiceThough it feels like a novelty right now, #ChatGPT could be the most important tool in your contact center arsenal within the next five…Apr 5, 2023Apr 5, 2023
Jason M. FinkelsteinTurning Product Returns Into Return CustomersImagine a long day of getting the kids ready for school, going to work, heading to soccer practice, and then coming home to make dinner…Mar 30, 2023Mar 30, 2023
Jason M. FinkelsteinHow Automated Self-Service Grows Customer LoyaltyFor the e-commerce world, Q1 is a time when a lot of things bought as new go back on the shelves. Just as the last half of every year is…Mar 2, 2023Mar 2, 2023
Jason M. FinkelsteinTurning Holiday Returns Into Return Customers With Radically Personal Customer ServiceBlack Friday is famed as the inaugural event for the holiday shopping season with retailers already beginning to squeeze an average of 20…Dec 17, 2022Dec 17, 2022
Jason M. FinkelsteinOptimizing the Customer-First World of Commerce This Holiday SeasonI love Weezer. And Toad the Wet Sprocket. And Pearl Jam.Dec 17, 2022Dec 17, 2022
Jason M. FinkelsteinWalled Gardens: 3 Things Retailers Should ConsiderFor direct-to-consumer (D2C, DTC) brands entering the market, it’s easy to rely on third-party platforms like Amazon.com, Google, Facebook…Mar 12, 2020Mar 12, 2020
Jason M. FinkelsteinHow Measuring Soft Skills Leads To Brilliant Conversations Between Employers And Job SeekersWe hear the term “soft skills” used often. In an evolving workplace, these hard-to-quantify skills are growing in importance. Employers…Dec 6, 2019Dec 6, 2019
Jason M. FinkelsteinThe Real Digital Transformation In HR Tech: How Talent Leaders Can ManageIn today’s interconnected world, your Google search from last night becomes a targeted social media ad today. Data about what you research…Dec 6, 2019Dec 6, 2019
Jason M. FinkelsteinTo Stand Out In Talent Acquisition, Ditch Your Career Website And Give Power To CandidatesCandidate experience (CX) design is humanizing the job search. Candidate-centered platforms not only build a better experience and…Dec 3, 2019Dec 3, 2019
