Learn from their mistakes to actually get the results you intend from your communcations.

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If you’ve ever searched for an apartment in New York City, you know that it’s a very unique form of hellish torture.

Between the intense competition, slimy rental agents, and exorbitant broker fees, I honestly feel extremely lucky to have found a place I enjoy.

Just one thing.

My landlord is totally clueless when it comes to communicating with my fellow tenants and me.

Luckily, my management company’s design ineptitude has generated several teachable moments for me to share with you — my closest internet friends.

Principle 1. Cognitive Load

Cognitive load refers to the total amount of mental effort being used in the working memory. …


Nick Rosener

Data Scientist. Views are my own. Pronouns: He / Him.

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