Pallavi PavithraninClootrackNavigating Transformation: The Role of a North Star Customer Experience StrategyOrganizations are redefining the way they interact with customers, offer products and services, and provide control to customers. Central…Apr 2Apr 2
Pallavi PavithraninClootrackCrack the Code: Mastering Customer Insights Strategy in 6 StepsTo offer an exceptional customer experience , companies need to study their customers first. As we know, it’s tedious to study customers…Apr 1Apr 1
Pallavi PavithraninClootrackCustomer Experience Reality Check: Ditching 6 Outdated Myths for Good!Companies worldwide have already started prioritizing customer experience , and they try their best to deliver positive customer experience…Mar 21Mar 21
Pallavi PavithraninClootrackThe Customer-Centric Edge: How to Stand Out in a Crowded MarketCustomer obsession is a business strategy beyond simply meeting customer needs by relentlessly exceeding customer expectations at every…Mar 21Mar 21
Pallavi PavithraninClootrackFrom Point A to Point Bliss: The Art of Customer Experience MappingKnowing why your customers choose your company over competitors can provide valuable insights for long-term business improvement…Mar 21Mar 21
Pallavi PavithraninClootrackTransforming Frustration into Opportunity: The Value of Angry Customer FeedbackAngry customer feedback may be challenging but still precious to a company. These customers often express genuine frustrations and…Mar 19Mar 19
Pallavi PavithraninClootrackThe Evolution of the Chief Customer Officer (CCO) Role in Modern BusinessesCustomers have a handful of choices in the market for every single product and service. So, the brands need to be more relevant than any…Mar 18Mar 18
Pallavi PavithraninClootrackThe Sales-Customer Experience Tango: A Love StoryGreat sales are the primary goal of any business, and it’s clear that a great product or service solely can’t help in a great sales record…Mar 7Mar 7
Pallavi PavithraninClootrackMixing Styles: The Divide in Customer Experience for Sportswear Upper and Bottom WearSportswear is a versatile and essential part of many people’s wardrobes, offering style and function for various physical activities. While…Mar 4Mar 4
Pallavi PavithraninClootrackStrategic Scoreboards: How CX Leadership Can Naturally Drive Super Bowl-Like SuccessIn the realm of professional sports, the Super Bowl is the epitome of success and achievement. It culminates months of strategic planning…Feb 29Feb 29
