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Hassle-free unified CX reporting when using Qualtrics
Hassle-free unified CX reporting when using Qualtrics
Declining survey response rates, an explosion of new feedback channels, and rapidly changing customer expectations are realities today…
Harsha Khubwani
Jun 17
5 Tips for food delivery app platforms to optimize customer experience
5 Tips for food delivery app platforms to optimize customer experience
How we eat is changing. There’s no cuisine or dish you can’t get delivered at home; even time is no longer a constraint. With more…
Himshikha Pant
Jun 13
The link between customer experience, client-centricity & business growth
The link between customer experience, client-centricity & business growth
The customer experience before, during, and after the sale matters because it impacts customers’ overall opinion about your brand and their…
Himshikha Pant
Jun 5
Customer Experience Ecosystem — Clootrack
Customer Experience Ecosystem — Clootrack
What is the Customer Experience Ecosystem?
Harsha Khubwani
Apr 10
Building Bridges: 5 Ways Data Pros Are Connecting with Customer Insights
Building Bridges: 5 Ways Data Pros Are Connecting with Customer Insights
Data professionals have been leveraging data-driven strategies to uncover hidden opportunities, predict customer preferences, and deliver…
Harsha Khubwani
Apr 4
Banking on Better Experiences: Customer Experience Trends in Financial Services
Banking on Better Experiences: Customer Experience Trends in Financial Services
In an industry like finance where trust and transparency are paramount, delivering exceptional customer experience is key to holding a huge…
Harsha Khubwani
Apr 2
Navigating Transformation: The Role of a North Star Customer Experience Strategy
Navigating Transformation: The Role of a North Star Customer Experience Strategy
Organizations are redefining the way they interact with customers, offer products and services, and provide control to customers. Central…
Pallavi Pavithran
Apr 1
Crack the Code: Mastering Customer Insights Strategy in 6 Steps
Crack the Code: Mastering Customer Insights Strategy in 6 Steps
To offer an exceptional customer experience , companies need to study their customers first. As we know, it’s tedious to study customers…
Pallavi Pavithran
Mar 31
From Silos to Synergy: Breaking Down Barriers for Customer-Centricity
From Silos to Synergy: Breaking Down Barriers for Customer-Centricity
Customer-centric approaches not only foster a customer-first culture within the organization but also drive innovation, operational…
Harsha Khubwani
Mar 21
Customer Experience Reality Check: Ditching 6 Outdated Myths for Good!
Customer Experience Reality Check: Ditching 6 Outdated Myths for Good!
Companies worldwide have already started prioritizing customer experience , and they try their best to deliver positive customer experience…
Pallavi Pavithran
Mar 20
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