EU261 EasyJet Flight Delay Compensation

TravelD
TravelD
Oct 1, 2018 · 12 min read

According to EC Regulation 261/2004, if EasyJet flight delays for 3 hours or more on arrivals, or flight cancellations without any intimation; passengers are eligible to claim compensation up to €600 from the Airline or can ask for full refund on the unused flights of the journey.

Check your compensation

Although different criteria apply for flight delays and cancellations, your passengers are protected by Regulation (EC) No 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations).

Easyjet EU261
Easyjet EU261

Table of contents

  1. EasyJet Flight Delay Compensation Which You Should Receive
  2. EasyJet Flight Cancellation Compensation: How to Get One
  3. Benefits and Refund for Delayed/Cancelled Flight Depend on Length of the Flight
  4. Should You Contact EasyJet Directly or Not?
  5. EasyJet Delayed Baggage Policy

EasyJet Flight Compensation in Simple Words: Nota Bene for Tourists

It is so disappointing when you get ready for the trip, plan everything beforehand, finally get to the airport and your flight is canceled. We can feel your pain but if you’re traveling with EasyJet airlines, you won’t be that frustrated, as you can get delayed flight compensation.

Every EU airline has to act according to the EC Regulation 261/04, a law that was issued by the EU committee to protect rights of the passengers.

First thing first, you have to know your rights and what you can expect from the airline in case of delayed or cancelled flight. That’s why it will be useful to go through the article.

Then, you can easily deal with delayed/canceled flight situation. The next thing to do is to approach the airline representatives at the airport, or leave your claim on the ClaimCompass website.

Could You Feel Safety Under EU261 Protection?

There is special legislation to protect your rights as an airline passenger. In European Union countries it is called EU261. All the European airlines should act according to these laws. The EU261 compensation easyJet claims that every passenger should get the compensation for more than 3 hours of a flight delay.

The essential airline passengers’ rights include the possibility to get free of charge two calls or emails, food, and refreshments in needed quantity, transfers to hotel and accommodation if required.

If your flight is canceled you should be re-routed or receive your money for the tickets back and also you can claim to get the compensation.

If you know all the important details, you can save a lot of time for yourself and won’t waste too much energy on proving that you’re right, etc. A lot of people don’t know the fact that refund for delays or cancellations is only possible if it’s totally airline’s fault that you haven’t left on time. In case of extraordinary circumstances that include unpredictable weather conditions, strikes, and political situation within the country you’re flying from or to.

One more important thing to remember is that Regulation 261 is applicable only for flights within the EU territory and Member States of the union, to and from the countries of the EU.

EasyJet Flight Delay Compensation Which You Should Receive

Barbara should be in Paris as soon as possible due to household problems. She bought tickets on the nearest plane. She was extremely disappointed when the airline worker told about the flight delay. When Barbara finally got to Paris the arrival time was 4 hours later than it was expected to be.

She claimed for a refund, and the struggle began. EasyJet representatives assured her, that they sent money, but she has not got any still. However, she should get an easyJet delayed flight compensation finally.

What does it mean ‘a flight delay’? Not every flight delay should be provided with compensation. According to legislation, you should get compensation if the expected arrival time is more than 3 hours. In such case, you should fill the claim and send it to the airline. You can do this in two ways. The first is to claim to the airline, for example to easyJet, directly.

You should be prepared for dealing with airlines jargon and be persistent and calm. The other way is to use services which will do all the work instead of you. For example, you can provide all the information about your flight to ClaimCompass, and they will deal with the easyJet and do everything for you.

Check your compensation

EasyJet Flight Cancellation Compensation: How to Get One

There are two options if your flight is canceled. You can be re-routed with the nearest trip with free places. The other way is to get money for tickets back. In both modes, you should get compensation according to EU261.

However, there are some cases when you are not eligible to get the compensation. There are no lots of them. They are the weather emergency, the political unrest, the employers strike and security risks.

To check the eligibility for getting the compensation, you can use special services such as ClaimCompass. They also offer help with filling the claim and dealing with the airlines.

Some passengers had problems with getting easyJet flight cancellation compensation during the previous year. In some cases, the company assured that the cancellation causes were not under their control. Some passengers were convinced that the money was sent, but they did not get any and had to claim again and again.

What should you do if your flight is canceled? Firstly, you should contact easyJet representatives. They should provide you with the full list of your fundamental rights, and it does not matter which is the cancellation reason. Then they should offer you to be re-routed or to get your money back.

Check your compensation

Benefits and Refund for Delayed/Cancelled Flight Depend on Length of the Flight

EC Regulation 261/04 provides a detailed information both for airlines and passengers on the amount of the refund for a delayed or cancelled flight depending on its length. It is important to note that flights that have been cancelled for 2 weeks before a scheduled flight, or 7 days before departure.

If the flight has been cancelled or delayed after you have arrived on time for the flight and checked in at the airport, then you can expect to get the following benefits:

  • for 2 hours and more delays you can get meals and refreshments in proportions to the waiting time, as well as 2 free phone calls, fax messages, or emails;
  • an accommodation and a transfer to and from the airport if offered in case of 5 hour delay or if you have to stay overnight.

As for the refund, the amount depends on the length of the flight (you can calculate distance using online apps or you can contact airline representatives in order to find out the information):

  • you get 250 Euro for flights that are 1500 km long or less;
  • 400 Euro for flights that are between 1500 and 3500 km;
  • 600 Euro for flights that are 3500 km and more.

EasyJet Tricks: Are They Still Reliable?

Easyjet is not very happy when they have to pay compensation for delayed flights or flight cancellations. They can use some tricks to avoid payments. As you see in Jack story, they just explained that all the things happened because of circumstances which were not under their control.

However, other flights in that way were not canceled. So, Jack could spend a lot of time dealing with the easyJet, but he used ClaimCompass which saved his time and nerves.

Barbara had problems with easyJet too. Her flight was canceled. She tried to deal with those circumstances herself but unfortunately. Barbara sent them to claim after claim again and again. Every time she got the answer that easyJet are ready to ship her the flight delay compensation or even they had sent it already. However, it took almost two years to get the compensation.

As you see, easyJet can check your patience level delaying the payment as long as possible. The airlines’ services also are protected by the law. They should not pay the compensation in cases when the circumstances of delaying or cancellation of the flight were not under their control. However, you could not be sure about that every time and should trust the airline.

Check your compensation

Should You Contact EasyJet Directly or Not?

Barbara contacted easyJet directly. She got tons of emails with different explanations and excuses. She wrote again and got one more promise in return. EasyJet was guilty, but it took a long time to get eligible compensation. The easyJet compensation policy is quite questionable. You can not just to fill the easyJet delay claim form because you should remind about your problems every time you get an email and do not get the payment. To save time, money and nerves, you should use special services which do all for you. They know how to deal with airlines more effectively.

Jack tried to deal with easyJet himself. After the first unsuccessful attempt, he was recommended to use ClaimCompass. This is a unique service which deals with airlines in cases when passengers should be paid compensation.

This service also provides an option to check if you are eligible to get compensation and you too can calculate how much money you should receive. It took about two weeks to get the compensation for the canceled flight. During this time Jack did not care about that unpleasant accident and lived his ordinary life. All that he should do was provide details about his trip and wait.

Apart from the information stated above, EU airlines, including EasyJet, can offer you alternative flights that are available at the moment or no longer than 2 hours from your departure.

They can reroute your trip in the way that you can still make it on time to your final destination point, no later than 4 hours after original arrival.

EasyJet Delayed Baggage Policy

EasyJet is a British low-cost company that provides air transportations across the UK and Europe. If you find yourself in the situation when your luggage has not been delivered on time, you have to go through a certain procedure in order to get your things back according to the airline’s policy. Make sure you know all the regulations before the flight to be ready for any kind of situation that might occur during the time of your travelling.

EasyJet baggage delay can occur because of particular reasons:

  • aircraft technical problems;
  • luggage system technical problems; or
  • human error.

If it happens, your inquiry will be assisted by EasyJet airport representative and airport belongings services. A traveler can make a report at the Arrivals to Baggage Service team. Also, you can fill out an online form on our site. Please note it is possible to make a claim online between 30 minutes after your flight has arrived to the final destination and 24 hours. Air travelers should fill out a short form online providing their flight details, so make sure you state all your details correct. It is also recommended to check all the belts in case your luggage has been misplaced. If you make an inquiry later than 24 hours after the arrival, you have to contact Customer Service team online or via the phone +44 (0)330 365 0070. The service can be reached 7 days a week from 8am to 20 am.

Once you fill out the report, you will get a PIR (Property Irregularity Report) number that gives you chance to trace the status of your belonging on the WorldTracer system online page. Please bare in mind that you have to have all the required documents (passport, flight tickets, boarding passes) with you in order to make a request.

Airlines worldwide have 21 days in order to find your suitcases and deliver them to your address. All costs for transportation of traveler’s suitcases to stated address are covered by the airline. In case your things were not found within 21 days after arrival, you can make a claim on lost things by contacting EasyJet Customer Service.

In case your belongings were not found and delivered to you within 24 hours, the airline is entitled to cover your expenses. EasyJet understands that you will need certain things for personal care and some clothes, so the airline will compensate your expenses. It is up to £25 per day per one person and cover the expenses up to 3 days. So, it is £75 per one day. You have 21 days to make a request for reimbursement after the flight. Please keep the receipts in order to be able to fill out the report on the website. The reimbursement can be provided in Euros, Pounds Sterling or in your local currency (the amount will be converted according to the rate on the day of your payment).

EasyJet cares for your comfort and is ready to make everything to satisfy your needs and demands.

FAQ

How long does compensation take from easyJet?

EasyJet says it will always pay compensation when it is due, paying the majority of CEDR cases with 14 days. “We are continually working internally to reduce the small number of instances where the process takes longer than it should.

What is EU261 compensation?

EU261 compensation is that kind of payment you should get if your flight is delayed or canceled. To get it you should fill the claim form and send it to the airline. This can be done in two ways by communicating the airline directly or with the help of special services. According to these laws, the compensation can reach up to 600 Euro.

Can I get compensation for canceled EasyJet flight?

Yes, you can get compensation for a canceled flight. You should write a claim with all your booking details to do that. There are only a few reasons when you can not get the compensation. They are political unrest, weather emergency, strikes of the airport staff or planes’ crew and security risks.

Can I change my easyJet flight?

You can change your flight(s) to another easyJet flight if you pay the Flight Change Fee plus the fare difference (if any) for your new flight. You can change the name of a passenger on a booking to someone else by paying a Name Change Fee. … Fees are lower for changes made more than 60 days in advance of travel.

Can I bring a handbag on easyJet?

Yes, you can bring a handbag on easyJet. However, there are some rules for bags. You should transport it easily in hands so it should not be burdensome. They also check the size as well as the weight of the handbag. It should not be bigger than 56x45x25cm including wheels and handles.

How much does it cost to change my easyJet flight?

Name changes will cost a set fee of between £20 and £52, whilst changing the flight will cost a set fee of between £17 and £52 plus the fare difference between your original booking and the new one.

Can I take a duty-free bag on easyJet?

Yes, you can take a duty-free bag on easyJet. However, they claim that you can carry a handbag or a bag with duty-free goods on easyJet free of charge. This makes possible for additional shopping in the duty-free area. You should remember that the weight of the packet should be such that you can bring it in your hands.

How to cancel easyJet flight?

  1. Go onto the easyJet website and click on ‘Manage Bookings’ at the top of the webpage.
  2. Sign into your account with your booking reference, email address and password.
  3. Click the cancel button on the flight you can no longer use.
  4. Pay the cancellation fee.

When are easyJet flights released

EasyJet Flights Released up to 26th October 2019. EasyJet have now released their schedule up to 26th October 2019. The best prices are usually when first released as is availability of our best villas. Please let us know if we can assist you further at ay time.

Who owns easyJet?

EasyJet plc is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index.easyGroup Holdings Ltd (the investment vehicle of the airline’s founder Stelios Haji-Ioannou and his family) is the largest shareholder with a 34.62% stake (as of July 2014).

What is easyJet plus?

With easyJet Plus, for an annual fee you can benefit from a dedicated bag drop, speedy boarding, inclusive allocated seating and fast track security, as well as get access to a range of exclusive benefits.

How much does it cost to change an easyJet flight?

You will pay a fee of €42 (about £35) for the change, plus any increase in fare between the existing flight and the new one.

What planes do easyJet use?

EasyJet currently makes use of Airbus aircraft to provide service to its clients. Aircraft such as the Airbus A319–100, A320–200 and A321–200 compose the bulk of the aircraft used for domestic and international flights.

What can you take in hand luggage with easyJet?

Each passenger is allowed only one piece of hand baggage on-board. The easyJet hand luggage size is 56 x 45 x 25 cm including the wheels and any handles.

What age can a child fly alone with easyJet?

EasyJet does not accept unaccompanied minors under the age of 14. Children under 14 years of age cannot travel unless accompanied by a person aged 16 years or older who will take responsibility for the minor.

How much do easyJet pilots earn?

The typical easyJet Captain salary is £98,371.

How to change name on easyJet flight?

You can change your flight(s) to another easyJet flight if you pay the Flight Change Fee plus the fare difference (if any) for your new flight. You can changethe name of a passenger on a booking to someone else by paying a Name ChangeFee.

Check your compensation

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This article contains affiliate links to ClaimCompass.

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