AirHelp Review
AirHelp is a claims management company that promotes and enforces air passenger rights in cases of flight disruptions globally. Founded in 2013, AirHelp assists air passengers when their flights are canceled, delayed, or overbooked.
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Table of contents
- What Is AirHelp?
- How the AirHelp Review Can Help You?
- What is AirHelp Plus?
- AirHelp Commission and Fees
- FAQ
What Is AirHelp?
AirHelp is a Berlin-based startup that assists air passengers in seeking compensation from airlines when their flights are canceled, delayed, or overbooked. Founded in 2013, AirHelp is one of the world’s largest air passenger rights organizations. Here’s how it works:
- Claim Assistance: AirHelp acts as a claims management company, advocating for passengers’ rights. If your flight experiences disruptions, such as delays or cancellations, AirHelp will contact the airline on your behalf. This means you don’t have to navigate the paperwork and phone calls alone.
- Annual Rankings: Beyond claims assistance, AirHelp is known for publishing annual rankings of airports and airlines, providing valuable insights for travelers.
- Global Operations: With its headquarters in Berlin, Germany, AirHelp operates globally, serving passengers from around the world in their flight compensation claims.
So, if you’ve faced flight troubles, AirHelp can be your advocate in ensuring you receive the compensation you’re entitled to! 🛫✈️
Check your compensation | AirHelp*
*By using the link from our article, you may get an exclusive 10% discount on the service fee
The AirHelp provides the up-to-date information with the latest changes about the passenger rights. We help the freshmen as well as the expert travelers. We aim to explain to you all of the laws in the best way and to fight for your air passenger rights. Judging by multiple Trustpilot reviews, this turns out to be what customers really crave for:
So you will know what should you do to get the compensation and what should the air company do. If you experience one or more of the following situations, missed connections, flight delay, denied boarding, flight cancellation or baggage problems, we are ready to help you. You can contact us directly or use our application. It is user-friendly, and you will quickly find there any information. So far, we have helped millions of travelers.
‘Justice-as-a-Service’ for all our customers is our motto. Various countries have various laws, but they have some key points in common. These are important for travelers. Besides, there are special laws for air passengers. They include but not limited to EU legislation EC261, various US laws, and the Montreal Convention.
How the AirHelp Review Can Help You?
If you are looking for compensation, you are on the right page. For the beginning, you should know a little bit about the legislation for air passengers. The rules vary according to the laws. For example, the US laws are not as advanced as the EU laws are, but still, they can help if you have problems with the denied boarding or luggage problems. The EU laws are more comprehensive than others.
The EC261/2004 holds airlines financially accountable when it is presumed that the airlines are guilty. The main aim of this law is to protect the passengers’ rights. Depending on your knowledge of passengers’ rights, ultimate destination, flight scenario and filling a claim you can get up to 600 Euro reimbursement per flight. We do not charge travelers to fill out the claim.
The AirHelp help to deal with professional jargon and flight details. The Montreal Convention is accepted by 120 nations, including the US and EU. It is about the compensations for flight disruptions and other passengers’ rights. The Montreal Convention also generously regard baggage problems.
Check your compensation | AirHelp*
*By using the link from our article, you may get an exclusive 10% discount on the service fee
However, sometimes there are extraordinary circumstances in which the passenger will not get the compensation. These situations are not under the control of the airlines’ companies, so they are not guaranteed by laws. The list of such cases is not so long. Strikes initiated by airport employees or air traffic control, security risks, political unrest, and inclement weather.
Anyway, we offer you to use our program to find out which kind of compensation you can get. The check form includes just four steps:
1. Eligibility Check:
- Fill in the required details, including your departure location and final destination.
- If you had connecting flights, mention those as well.
- No risk involved — this form is completely free of charge.
2. Additional Information:
- If your claim meets the eligibility criteria, provide further details about your flight.
- The “additional information” section is there to assist you.
3. Document Submission:
- Gather the necessary documents related to your flight.
4. Completion:
- Successfully complete the claim process.
Remember, seeking compensation for flight disruptions doesn’t have to be complicated. Follow these steps, and AirHelp will guide you through the process! 🛫✨
What loyal customers report about the service:
Wendy White:
I admire this service. Everything worked nice. As the AirHelp promises, I got the refund for my delayed flight. It was easy. I sent them all the information about my trip and they did everything. The return came after a few weeks, but it worthed to wait. A fantastic service, I would recommend it to everyone.
Lamont Armstrong:
After my flight to London was canceled I was looking for AirHelp compensation. There were many difficulties with rules and documents; I was happy to find the Airhelp. I filled the form using my smartphone. They kept in contact with me providing up to date information. When my claim was approved, it takes some time money to land my account.
Jordan Peacock:
Firstly, I contact the airline company directly. My flight from New York had a 12 hours delay. However, they refused to give me compensation. I was disappointed, but one day I found AirHelp reviews and decided to try that service. I filled the claim, and they answered very fast to my request, and in 6 weeks the money was in my bank account. They are user-friendly and easy to communicate. The results of their work is incredible, thanks so much.
Shannon Lyons
I had a flight delay, so I was in a bad mood. I thought I could do nothing with that, but suddenly I saw an article about rights to compensation for air passengers. There was an article about EU laws. I look through the mechanisms and found the AirHelp add a review. Nothing to lose and I tried to use it. The AirHelp was very useful and did all the work instead of me. I filled out the claim, provide additional information about my flight, and after that they contacted me. I got up to date information, and after a month the airline company returned me a compensation.
AirHelp.com now has a mobile app that makes it even easier to apply for a refund. It is user-friendly and can be installed both on IOS or Android devices. So, how AirHelp works:
Download the App
- Install the AirHelp app on your phone.
Provide Flight Details
- Fill out a brief survey with your flight information or scan your boarding pass.
- Specify the reasons for the delay or cancellation, the duration of the delay, and any justifications given by the airline.
Submit Your Request
- Once you’ve entered the necessary details, submit your claim.
Review and Eligibility
- AirHelp will review your inquiry.
- They’ll assess all relevant details from both your side and the airline’s.
- If eligible, you may receive reimbursement.
Additional Features:
- The AirHelp app also offers valuable information for passengers dealing with flight delays, cancellations, boarding denials, luggage issues, and even personal injuries.
- Whether you’re traveling short or long distances, it’s essential to know your rights as a traveler and be prepared to assert them.
- You can also find information on the compensation amount based on the specific problem and your flight.
Remember, AirHelp is here to assist you in navigating the complexities of flight disruptions and ensuring you receive fair compensation! 🛫✨
The company will review your inquiry and decide whether you are eligible for reimbursement as they are going to check all the details both from your and the airline side. The company has won 95% of all the claims they had and travelers got their reimbursement for the inconveniences.
Apart from this AirHelp app contains useful information for the passengers on flight delays, cancellations, boarding denial, luggage problems and even personal injuries. When travelling both short or long distances, you should know your rights as a traveler and customer and be ready to defend them. You can also find information on the sum of money you get for a particular problem depending on your flight.
Now you can not only contact AirHelp via the website* but always have an app on your phone just in case. AirHelp app definitely saves you some time as you don’t have to browse a website first. You never know how the flight will go, but it is important always to be prepared and know what you are authorised for in case you get a cancelled flight or the departure is postponed for several hours.
*By using the link to AirHelp from this article, you may get an exclusive 10% discount. It means, that if AirHelp gets the compensation paid by the airline, your service fee is reduced from 35% to 25%
What is AirHelp Plus? The Advantages of the Program for Customers
AirHelp Plus is a subscription service offered by AirHelp, designed to provide passengers with enhanced benefits and assistance when their flights encounter disruptions. Let’s explore the advantages of this program:
Essential Benefits
- Compensation Claims: AirHelp Plus assists you in claiming compensation for flight disruptions, such as delays, cancellations, or overbookings.
- Extra Expenses: If your travel plans are affected, you can seek reimbursement for additional costs incurred, such as hotel stays, meals, or transportation.
- Luggage Issues: AirHelp Plus helps you reclaim up to $1,700 for checked-in luggage that is delayed, damaged, or lost.
Quick Payouts
- With AirLuggage Insurance, you receive a fast €150 payout for each checked-in bag that gets lost or delayed during your trip — no need to provide proof of contents.
- AirPayout Insurance ensures you get a payout within days if your flight is canceled, delayed over 3 hours, or diverted, in addition to any entitled compensation.
Expert Advice and Tracking
- AirHelp Plus tracks your flights, notifying you of disruptions and eligibility for compensation.
- Expert advice is available before, during, and after disruptions, helping you navigate the complexities of flight issues.
Complete Membership (Additional Benefits)
- Airport Lounge Access: Complete members can relax in over 1,100 airport lounges worldwide during delays of more than 1 hour or cancellations 6 hours before takeoff.
Choose the plan that suits your needs:
- Essential: At $26.99/year, it covers compensation, extra expenses, and luggage issues.
- Complete: Priced at $53.99/year (usually $69.99), it includes all Essential benefits, plus airport lounge access, additional insurance, and more.
Whether you’re a frequent flyer or an occasional traveler, AirHelp Plus ensures peace of mind when your flights don’t go as planned. 🛫✨
AirHelp Commission and Fees
Let’s delve into the commission policy for AirHelp services. AirHelp offers two fee models:
No Win, No Fee
- Under this model, you pay a fee based on the compensation AirHelp successfully obtains for you.
- You receive up to 65% of the compensation.
- The standard fee corresponds to 35% of the amount won.
- Additionally, there’s a legal action fee of +15% if needed.
- Our team of 400+ AirHelpers handles every aspect of your claim, from validating documents to negotiating with airlines. We keep you updated throughout the process.
- If an airline doesn’t cooperate, AirHelp is prepared to fight for your rights in court, covering legal costs.
AirHelp Plus (Annual Membership)
- For a low-cost annual fee (starting at €24.99 per year), you receive all AirHelp services for free.
- Claim as many times as needed within the membership period.
- Must be purchased before any flight disruption.
- Under AirHelp Plus, you receive 100% of the compensation, and our fee is €0.
Check the amount of compensation you are eligible for.
FAQ
Is AirHelp legit? Can I trust them?
AirHelp, a real company, is dedicated to advocating for air passenger rights. While you can certainly file a claim independently and retain a larger portion of your compensation, not everyone possesses the time, persistence, and legal expertise required to navigate their unique situation.
Does AirHelp really work?
Yes, the company is doing a good job to help people get their compensation following EU Regulation 261/2004 as well as in the USA, Brazil and international flights regulated by Montreal Convention. People can indeed file a claim by themselves. AirHelp is taking care of the whole process themselves, while passengers can just sit back and relax.
How much does AirHelp charge? Is there a fee or commission?
The company charges 35% (including applicable VAT) as a Service Fee and in case the claim has to be presented in court they charge an additional 15% (including applicable VAT) legal action fee. But users that make a claim directly through our link, will pay a service fee of 25% instead of 35% if AirHelp gets their compensation paid by the airline.
Moreover, the company doesn’t make money for lost claims, employing a “No win, No fee” corporate policy as its monetization model
How does AirHelp make money?
Because most airline passengers are not familiar with how to deal with the legalities of delays in airplane travel, AirHelp does all the work for you for and takes a 25% cut (with a special 10% bonus we provide for you) of the total compensation only if the claim is successful. Each case of eligible delay, cancellation or overbooking in Europe has a big chance of win if you use AirHelp servies.
Check your compensation | AirHelp
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This article contains affiliate links to AirHelp.
