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How do I report a lost item to Ethiopian Airlines?

5 min readOct 16, 2023

Contacting Ethiopian Airlines’ Lost and Found department is essential if you’ve lost an item during your travel with the airline. Whether it’s a personal item, luggage, or something else you left behind on a flight, knowing how to reach their Lost and Found department is crucial for recovering your belongings. In this guide, we’ll provide information on how to contact Ethiopian Airlines’ Lost and Found department, including their phone numbers, email addresses, and the process for reporting lost items.

1. Ethiopian Airlines Lost and Found Contact Information

Ethiopian Airlines’ Lost and Found department typically handles inquiries and reports related to lost items, including baggage. The contact information for Ethiopian Airlines’ Lost and Found department can vary depending on your location, but here are some common methods to get in touch:

a. Ethiopian Airlines’ Main Contact:

Phone: Ethiopian Airlines’ primary customer service line may be your first point of contact for lost and found inquiries. The airline’s general customer service number is often available on their official website, but it may vary by country or region. You can typically find the appropriate phone number for your location on the airline’s “Contact Us” or “Customer Service” page.

b. Ethiopian Airlines’ Local Offices:

Airport Office: Ethiopian Airlines’ airport offices at major international airports often have a dedicated Lost and Found department to handle inquiries about items lost on flights. You can visit the Ethiopian Airlines office at the airport where your item was lost to report the issue in person.

c. Online Form:

Website Form: Ethiopian Airlines may have an online form available on their official website specifically for lost and found inquiries. You can fill out this form to report the lost item, provide details about your flight, and provide contact information. This form is often found under a “Lost and Found” or “Lost Items” section on the airline’s website.

d. Email:

Lost and Found Email: Ethiopian Airlines may have a dedicated email address for lost and found inquiries. You can send an email to this address to report the lost item and provide details. The email address can typically be found on the airline’s official website, often in the “Contact Us” or “Customer Service” section.

e. Phone Numbers: Ethiopian Airlines’ Lost and Found department may have specific phone numbers for lost item inquiries. These numbers can vary depending on your location and the airport where the item was lost. You can inquire about these numbers at the airport office or by contacting the airline’s main customer service line.

2. Reporting Lost Items to Ethiopian Airlines

When reporting a lost item to Ethiopian Airlines, follow these steps to increase the chances of recovery:

a. Gather Information: Before contacting Ethiopian Airlines, gather all relevant information about the lost item, including the flight number, date, and details about where and when you believe you lost the item. Having detailed information will assist the airline in locating your belongings.

b. Contact Ethiopian Airlines: Use one of the methods mentioned above to contact Ethiopian Airlines’ Lost and Found department. Be prepared to provide a detailed description of the lost item, including its size, color, and any distinguishing features.

c. Documentation: Be sure to keep any documentation related to your flight, such as boarding passes or baggage tags. This documentation can help verify your claim and assist the airline in locating your item.

d. Be Patient: Recovery of lost items may take some time, so it’s important to be patient while Ethiopian Airlines conducts its search and investigations.

3. Lost Luggage vs. Lost Items

It’s important to differentiate between reporting lost luggage and reporting lost personal items. If you’ve lost luggage, you typically need to report it through the baggage claim process, as discussed in previous guides. Lost items can include personal belongings like wallets, passports, electronics, or other items that were not part of your checked baggage. Ethiopian Airlines’ Lost and Found department is specifically designed to assist with lost personal items, while lost luggage is typically handled through the airline’s baggage services.

4. Lost and Found Policies

Ethiopian Airlines will have specific policies and procedures for handling lost and found items. They will make efforts to locate and return lost items to their rightful owners. However, it’s important to understand that the process may take time, and there’s no guarantee of recovery, especially for items that may have been misplaced or left on a flight.

5. Additional Tips for Lost and Found Inquiries

When reporting lost items to Ethiopian Airlines’ Lost and Found department, consider the following tips to increase the likelihood of a successful recovery:

a. Act Quickly: Report your lost item as soon as possible. The sooner you report it, the better the chances of finding it.

b. Be Descriptive: Provide a detailed description of the lost item, including its size, color, brand, and any distinguishing features. The more information you can provide, the easier it will be for Ethiopian Airlines to identify your item.

c. Keep Records: Maintain records of all communications with the airline, including emails, phone calls, and reference numbers. This documentation can be valuable if your claim becomes more complex.

d. Follow Up: If you don’t receive a response or resolution within a reasonable timeframe, follow up with Ethiopian Airlines. Persistence can be crucial in the lost and found process.

6. Conclusion

Ethiopian Airlines’ Lost and Found department is the primary contact point for reporting lost personal items that were not part of your checked luggage. Knowing how to reach this department is crucial if you find yourself in a situation where you’ve misplaced or left behind an item during your travels. Be sure to act quickly, provide detailed descriptions, keep records of your communication, and be patient during the lost and found process. Always refer to Ethiopian Airlines’ official website or contact the airline directly for the most up-to-date information on their Lost and Found department and policies.