Uyai Umoren Effiong – Medium

Uyai Umoren Effiong

Uyai Umoren Effiong

Better Designs with Patch Adams

Design Thinking lessons from the Patch Adams story

Jun 8, 2019

Jun 8, 2019

Uyai Umoren Effiong

Don’t sweat the small customer stuff

Yesterday I came across a tweet from a rightfully annoyed customer. She was trying to book a flight on Brussels Airlines.

Mar 20, 2018

Don’t sweat the small customer stuff

Mar 20, 2018

Uyai Umoren Effiong

Nigerian banks don’t want you in their branches…

….for the most part. Hear me out, please!

Feb 2, 2018

Feb 2, 2018

Uyai Umoren Effiong

CX Snippets: Using Customer Data at Check-in

Jan 23, 2018

Uyai's CX Snippets

Jan 23, 2018

Uyai Umoren Effiong

We’re opening a usability lab

I’ve spent a big part of this year talking about improving usability and designing better services for users. If you’re following my…

Dec 6, 2017

We’re opening a usability lab

Dec 6, 2017

Uyai Umoren Effiong

Does Anyone Still Read An In-Flight Magazine?

Let me tell you a guilty pleasure of mine: I like a good in-flight magazine. I know a lot of people think they’re grubby and full of…

Nov 17, 2017

Nov 17, 2017

Uyai Umoren Effiong

The Candidate Experience is really the beginning

I am sitting across from an interview in a public space. I am not intentionally eavesdropping, but they are so close that I can hear…

Aug 18, 2017

The Candidate Experience is really the beginning

Aug 18, 2017

Uyai Umoren Effiong

WDCD Climate Action Challenge

My friends Bas and Geke at STBY always have some of the most interesting projects. Right now they are collaborating with the team at What…

Jul 18, 2017

WDCD Climate Action Challenge

Jul 18, 2017

Uyai Umoren Effiong

Crafting a five-star service: Le Meridien Ibom

I spent this weekend at the Le Meridien Ibom hotel in the outskirts of Uyo in Akwa Ibom State. Despite being from this area, I have…

Apr 23, 2017

Crafting a five-star service: Le Meridien Ibom

Apr 23, 2017

Uyai Umoren Effiong

Design Needs Context: Handicapped Parking at Circle Mall

I was at the relatively new Circle Mall in the Lekki area of Lagos today. Every time I’ve gone there, I’ve seen signs for handicapped…

Apr 7, 2017

Design Needs Context: Handicapped Parking at Circle Mall

Apr 7, 2017

Uyai Umoren Effiong

Uyai Umoren Effiong

Shaper ofbusinesses @Areedi. Proud Texas Ex. Mama of 2. Interested in the intersections between design and business. Sprint Master. Tweets @yoowai

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