Uyai Umoren EffiongBetter Designs with Patch AdamsDesign Thinking lessons from the Patch Adams storyJun 8, 2019Jun 8, 2019
Uyai Umoren EffiongDon’t sweat the small customer stuffYesterday I came across a tweet from a rightfully annoyed customer. She was trying to book a flight on Brussels Airlines.Mar 20, 20182Mar 20, 20182
Uyai Umoren EffiongNigerian banks don’t want you in their branches…….for the most part. Hear me out, please!Feb 2, 20188Feb 2, 20188
Uyai Umoren EffiongWe’re opening a usability labI’ve spent a big part of this year talking about improving usability and designing better services for users. If you’re following my…Dec 6, 2017Dec 6, 2017
Uyai Umoren EffiongDoes Anyone Still Read An In-Flight Magazine?Let me tell you a guilty pleasure of mine: I like a good in-flight magazine. I know a lot of people think they’re grubby and full of…Nov 17, 20171Nov 17, 20171
Uyai Umoren EffiongThe Candidate Experience is really the beginningI am sitting across from an interview in a public space. I am not intentionally eavesdropping, but they are so close that I can hear…Aug 18, 20171Aug 18, 20171
Uyai Umoren EffiongWDCD Climate Action ChallengeMy friends Bas and Geke at STBY always have some of the most interesting projects. Right now they are collaborating with the team at What…Jul 18, 2017Jul 18, 2017
Uyai Umoren EffiongCrafting a five-star service: Le Meridien IbomI spent this weekend at the Le Meridien Ibom hotel in the outskirts of Uyo in Akwa Ibom State. Despite being from this area, I have…Apr 23, 2017Apr 23, 2017
Uyai Umoren EffiongDesign Needs Context: Handicapped Parking at Circle MallI was at the relatively new Circle Mall in the Lekki area of Lagos today. Every time I’ve gone there, I’ve seen signs for handicapped…Apr 7, 20171Apr 7, 20171