Adventures in Startup Customer Success

Looking for a Customer Success superstahhhhh! ****

Great news on my front — the hard work has paid off, the company is growing, and so is our enterprise client base. I’m looking for a Customer Success Manager to join my team and help continue the great work we’re doing with our large retail…

If the channel is the message, what are you telling your customers?

How and when you communicate is as important as what you’re saying; the medium is part of the message. Which begs the question, which channels are best for your message, your customers, and/or your product? We…

Why aren’t your clients using your product?

Effective tactics for client engagement

When sales signs a big deal, there’s a rush to allocate resources to the account. There are robust revenue forecasts based on usage. Everyone’s patting each other on the back for bringing…

4 Recipes for Customer Success: Developed for Big Teams, Reworked for Us

We’re small but we think big. However, most of the CS advice out there doesn’t quite apply to us yet. Do you ever wonder how you can put some of those tips into practice? Here we’ve reworked tried and true…