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Spotlight on issues surrounding vaping products
Spotlight on issues surrounding vaping products
Jane Parsons looks at the current regulatory landscape and gives an overview of issues with enforcement
Jane Parsons
Aug 1, 2023
Explaining the Energy Price Cap
Explaining the Energy Price Cap
Jane Parsons and Lynette Williams analyse what the price cap announcement means in practice to consumers
Jane Parsons
Jun 29, 2023
Travelling in uncertain times
Travelling in uncertain times
This article looks at recent judgments in the courts and how they might affect decisions in disputes over holiday cancellations during…
Jane Parsons
Mar 8, 2023
The leasehold housing market
The leasehold housing market
Lynette Williams talks about consumer law in the leasehold housing market
Lynette Williams
Sep 28, 2022
Who will the Warm Home Discount help this winter?
Who will the Warm Home Discount help this winter?
Lynette Williams explains the eligibility criteria of Warm Home Discount and what other support may be available under the scheme.
Lynette Williams
Aug 23, 2022
Turbulence worries — how ATOL can steady your nerves
Turbulence worries — how ATOL can steady your nerves
Lynette Williams explains what the ATOL scheme is — what it covers, how it protects consumers and what can be done when a booking isn’t…
Lynette Williams
Jan 21, 2022
How scams work
How scams work
A guide to the main techniques scammers use when constructing a scam
Jane Parsons
Sep 16, 2021
Package holidays — during the pandemic
Package holidays — during the pandemic
Background
Lynette Williams
Jul 22, 2021
Pets — Consumer rights when things go wrong
Pets — Consumer rights when things go wrong
Jane Parsons
May 25, 2021
Aggressive practices and the use of standard forms to complete distance contracts
Aggressive practices and the use of standard forms to complete distance contracts
A case law update on Prezes Urzedu OchronyKonkurencji i Konsumentow v Orange Polska S.A. ( Case C-628/17).
Kate Hobson
Jan 22, 2020
Aggressive practices and misleading claims led to prison sentences
Aggressive practices and misleading claims led to prison sentences
A case law update on the fraud case against Corporate Energy Support Solutions Ltd and associated companies, Utility Advice Centre and…
Kate Hobson
Jan 17, 2020
Doorstep traders scammed victims out of £870,000 and ran an international money laundering…
Doorstep traders scammed victims out of £870,000 and ran an international money laundering…
A case law update on the prosecution of Randhawa Roofing Ltd by Brent and Harrow Trading Standards, also reported in the Journal of…
Kate Hobson
Jan 17, 2020
Legal requirements for contact details online traders have to offer
Legal requirements for contact details online traders have to offer
A case law update on Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband eV v Amazon EU…
Kate Hobson
Jan 17, 2020
Fine for restaurant that didn’t declare an allergen (nuts) on their menu
Fine for restaurant that didn’t declare an allergen (nuts) on their menu
A case law update on the prosecution of PGR Restaurant Ltd by Coventry City Council trading standards.
Kate Hobson
Dec 2, 2019
Who they are and what they do: The Rail Ombudsman
Who they are and what they do: The Rail Ombudsman
A long form article explaining the Rail Ombudsman, how it helps consumers and where it fits in the rail industry.
Kate Hobson
Oct 8, 2019
Passenger rights for flight delays and cancellations
Passenger rights for flight delays and cancellations
A long form article on Flight Passenger Rights Regulation (EC) 261/2004, delays, cancellations and denied boarding
Jan Carton
Aug 21, 2019
The short term right to reject goods under the Consumer Rights Act 2015
The short term right to reject goods under the Consumer Rights Act 2015
A case law update on Johnston and Johnston v R&J Leather (Scotland) Limited
Jan Carton
Jul 24, 2019
Can consumers cancel contracts for goods made to their specifications?
Can consumers cancel contracts for goods made to their specifications?
A long-form article on the issue of consumers who might want to cancel contracts involving goods made to their specifications
Jan Carton
Jul 17, 2019
Return to sender: check if it will cost you
Return to sender: check if it will cost you
A short-form article on online shopping and why consumers might want to factor in the cost of sending an item back if they change their…
Kate Hobson
Jul 5, 2019
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