Latest consumer articles and resources

Jane Parsons and Lynette Williams analyse what the price cap announcement means in practice to consumers

This article looks at recent judgments in the courts and how they might affect decisions in disputes over holiday cancellations during…

Lynette Williams talks about consumer law in the leasehold housing market

Lynette Williams explains the eligibility criteria of Warm Home Discount and what other support may be available under the scheme.

Lynette Williams explains what the ATOL scheme is — what it covers, how it protects consumers and what can be done when a booking isn’t…

A guide to the main techniques scammers use when constructing a scam

Background

A case law update on Prezes Urzedu OchronyKonkurencji i Konsumentow v Orange Polska S.A. ( Case C-628/17).

A case law update on the fraud case against Corporate Energy Support Solutions Ltd and associated companies, Utility Advice Centre and…

A case law update on the prosecution of Randhawa Roofing Ltd by Brent and Harrow Trading Standards, also reported in the Journal of…

A case law update on Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband eV v Amazon EU…

A case law update on the prosecution of PGR Restaurant Ltd by Coventry City Council trading standards.

A long form article explaining the Rail Ombudsman, how it helps consumers and where it fits in the rail industry.

A long form article on Flight Passenger Rights Regulation (EC) 261/2004, delays, cancellations and denied boarding

A case law update on Johnston and Johnston v R&J Leather (Scotland) Limited

A long-form article on the issue of consumers who might want to cancel contracts involving goods made to their specifications

A short-form article on online shopping and why consumers might want to factor in the cost of sending an item back if they change their…