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We love an excellent customer experience

Why We’re Getting 1000’s of People Drunk

Why We’re Getting 1000’s of People Drunk

This October will mark the 4th Boston Drunk User Testing. What started as just a handful of “design-y” startups and a couple of kegs has…
Go to the profile of Jonathan Kim
Jonathan Kim
Aug 21, 2017
Casey Winters Reveals How Pinterest Perfected User Onboarding

Casey Winters Reveals How Pinterest Perfected User Onboarding

Have you ever been in a bad relationship?
Go to the profile of Ty Magnin
Ty Magnin
Jun 12, 2017
6 Growth Experiments HubSpot Ran to Improve Retention

6 Growth Experiments HubSpot Ran to Improve Retention

Retention is a tricky beast. It can sneak up on you and sink your entire endeavor. Getting your new user retention experience right often…
Go to the profile of Ty Magnin
Ty Magnin
Jun 14, 2017
LearnVest’s Head of Product Shares His Best Storytelling Tips for Product Managers

LearnVest’s Head of Product Shares His Best Storytelling Tips for Product Managers

“What’s your story?”
Go to the profile of Ty Magnin
Ty Magnin
Jun 21, 2017
Three Meetings that Changed Everything

Three Meetings that Changed Everything

In the Summer of 2016, the Appcues Product team was killing it. If you had a checklist for a high-performing product team, we were nailing…
Go to the profile of Jonathan Kim
Jonathan Kim
Jun 13, 2017

How to Take a Vacation and Still Hit Your Number

Meet Zen Cachola, a senior sales rep at PandaDoc. Zen is at 133% of her sales number, sitting on a beach in Puerto Rico, with five sales…
Go to the profile of John Sherer
John Sherer
Jul 10, 2017
Why ‘Feature Blindness’ Is Killing Your App’s Retention and How You Can Fix It

Why ‘Feature Blindness’ Is Killing Your App’s Retention and How You Can Fix It

Digital advertising spend approached $60 billion dollars in the year 2015 — meanwhile, more than 80% of ads go ignored. Ironically, the…
Go to the profile of Ty Magnin
Ty Magnin
Jun 26, 2017
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