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Assist Blog
The automated assistant platform for messaging and voice. Powering Sephora, Fandango, Lonely Planet, Hyatt, 1–800-FLOWERS, and more.
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There are a dozen ways to order a coffee. Why do dumb bots only allow one?
There are a dozen ways to order a coffee. Why do dumb bots only allow one?
If bots are going to live up to their hype, we have to move beyond the fixed decision trees and pre-defined scripts.
Shane Mac
Feb 15, 2017
Try Before You Buy: Interactive Commerce in Messenger
Try Before You Buy: Interactive Commerce in Messenger
Facebook announces Camera Effects for Messenger
Amanda Felson
May 1, 2018
Hey Siri, Get Me My Usual!
Hey Siri, Get Me My Usual!
Aramark launches brew2you on Apple Business Chat
Amanda Felson
Jul 31, 2018
Google Assistant + Assist Platform
Google Assistant + Assist Platform
The Assist platform now supports the Google Assistant and their launch of transactions.
Shane Mac
Oct 4, 2017
The Pendulum. My attempt at building a diverse company from the start
The Pendulum. My attempt at building a diverse company from the start
Assist is currently 98% white males. It’s time to change that.
Shane Mac
Jul 11, 2016
Dreaming About the Machine
Dreaming About the Machine
Introducing Machine Yearning, our new podcast
Shane Mac
Jun 18, 2018
Latest
Assist partners with Datawords to take chatbots international
Assist partners with Datawords to take chatbots international
We are excited to announce an official partnership with Datawords.
Shane Mac
Dec 4, 2018
Machine Yearning goes to Cannes Lions
Machine Yearning goes to Cannes Lions
Machine Yearning posts its fourth episode this week, and already we’re breaking our format. We approach the podcast like everything in…
Shane Mac
Jul 9, 2018
Time Becomes Money with Assist/TimeTrade Partnership
Time Becomes Money with Assist/TimeTrade Partnership
We’re excited to announce an official partnership with TimeTrade. TimeTrade is the leading intelligent scheduling platform for the…
Shane Mac
May 2, 2018
Remove friction to win tomorrow’s customers
Remove friction to win tomorrow’s customers
As a kid, I loved getting the Service Merchandise catalog. I grew up in the ‘80s, and getting a department store catalog in the mail was an…
Shane Rice
Mar 6, 2018
M Recommendations, or How Messaging Replaces Search
M Recommendations, or How Messaging Replaces Search
Yesterday, Facebook added 3 recommendations to M, Messenger’s virtual assistant. M will now prompt users to share gifs, use pre-populated…
Amanda Felson
Sep 27, 2017
Welcome to Assist!
Welcome to Assist!
I can’t believe I get to write this post. My first post actually. At Assist, we’re building the dream team.
Liat Shani Bycel
Aug 21, 2017
Welcome to Assist, Liat Bycel
Welcome to Assist, Liat Bycel
Today is one of those days where I’m reminded that building companies is simply about bringing together the right group of people. I’m…
Shane Mac
Apr 17, 2017
Welcome Laura, our new VP of Partnerships
Welcome Laura, our new VP of Partnerships
When I met Laura, I instantly knew she was someone we needed on our team. I couldn’t be more excited to work alongside Laura and learn from…
Shane Mac
Apr 13, 2017
Let’s Get Real About Company Perks
Let’s Get Real About Company Perks
Taken right from the Assist handbook for new team members
Shane Mac
Mar 8, 2017
Looking at how people text
Looking at how people text
How can we make the bot experience feel more natural
Stéphane Nguyen H T
Feb 15, 2017
Introducing Facebook Payment on 1–800-Flowers.
Introducing Facebook Payment on 1–800-Flowers.
Since integrated payments have made their way to the Messenger platform, Facebook Payments has enabled people to purchase an item without…
Stéphane Nguyen H T
Jan 10, 2017
Talk to Lonely Planet on Google Home
Talk to Lonely Planet on Google Home
We are excited to announce that the Assist platform is powering one of the first brands on Google Home, Lonely Planet.
Shane Mac
Dec 15, 2016
A Christmas Miracle: Now $5.5
A Christmas Miracle: Now $5.5
This story is about having no fucking clue what will happen, one lucky email, and the ignorant road to raising part of our $1.5m seed round…
Shane Mac
Sep 12, 2016
Introducing donations on Messenger. First up: charity: water
Introducing donations on Messenger. First up: charity: water
We are excited to share the first ever charity accepting donations on Messenger. We believe it is one of the simplest ways people can…
Shane Mac
Aug 11, 2016
Snapchat Commerce: Swipe to Buy & Adverbs
Snapchat Commerce: Swipe to Buy & Adverbs
This is an excerpt from a much more in depth post about business messaging. The post was designed and written in collaboration with…
Shane Mac
Jul 27, 2016
Money from Messaging: The Impact of Brands In the Messaging Ecosystem
Money from Messaging: The Impact of Brands In the Messaging Ecosystem
This post is the combination of ideas that can happen today and those that we would love to see happen tomorrow. We have developed a…
Shane Mac
Jul 7, 2016
Discover and book the best hotels with just a text
Discover and book the best hotels with just a text
We are on a mission to bring the best local services to every messaging platform.
Shane Mac
Mar 3, 2016
Introducing Resy on Assist
Introducing Resy on Assist
We are on a mission to bring the best services to every messaging platform.
Shane Mac
Feb 3, 2016
Introducing MessageRank
Introducing MessageRank
We believe that messaging is the new browser and the way results are displayed will drastically change in this new world.
Shane Mac
Jan 21, 2016
Introducing StubHub + Assist: Your best 3 tickets
Introducing StubHub + Assist: Your best 3 tickets
We strive to make using services as simple as sending a text. A major piece of this is simplifying results to feel manageable and great…
Shane Mac
Jan 13, 2016
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