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Before Alpha

Exploring customer experience, digital transformation and the impact on corporation innovation

  • Our Mission
  • Innovation
  • Digital Transformation
  • Customer Experience
  • beforealpha.com
  • Activist Thinking: Moving Past Advocacy

    Activist Thinking: Moving Past Advocacy

    We live in extraordinary times. People have moved to smaller and smaller groups of like-minded peers and further and further entrenched in…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Jul 18, 2018
    alphathoughts | the travel bug

    alphathoughts | the travel bug

    July 9, 2018
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Jul 10, 2018
    alphathoughts | the human touch

    alphathoughts | the human touch

    July 3, 2018
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Jul 5, 2018
    alphathoughts: talking innovation & growth

    alphathoughts: talking innovation & growth

    For the last few months, we’ve been engaging with more and more customers on the trials and tribulations of innovation. The common theme…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Jun 29, 2018
    Snapchat: Camera or Lens Company?

    Snapchat: Camera or Lens Company?

    Snapchat made some news yesterday, announcing that it had sold more than 150K Spectacles, outpacing the performance of the original iPod.
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Oct 6, 2017
    Volvo Drives Consumers Toward Subscription Vehicles

    Volvo Drives Consumers Toward Subscription Vehicles

    The automotive industry has been under tremendous pressure to innovate as two mega-trends apply pressure: electric vehicles and…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Sep 27, 2017
    Amazon Continues To Push Retail

    Amazon Continues To Push Retail

    In spite of the “pending” collapse of retail, Amazon continues to push forward with a decidedly retail strategy. For an online-first…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Sep 25, 2017
    Chef David Chang: Disrupt Or Be Disrupted

    Chef David Chang: Disrupt Or Be Disrupted

    Some industries seem like they’re destined to stay the same forever. It’s not that innovation doesn’t seem possible, it’s that they seem to…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Sep 21, 2017
    Augmented Reality, Retail, and IKEA

    Augmented Reality, Retail, and IKEA

    Mixed Reality (Augmented, Virtual and beyond) offers an entirely new landscape for companies and consumers alike to explore. While there’s…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Sep 20, 2017
    About That Apocalypse: Retail Isn’t Dead Yet

    About That Apocalypse: Retail Isn’t Dead Yet

    Retail, it’s dead, right? Rumors of its death have been greatly exaggerated, it would seem. Don’t believe your lying eyes.
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Sep 13, 2017
    Retail Got You Down? Go To The Airport.

    Retail Got You Down? Go To The Airport.

    We can’t escape the shadow of retails pending implosion, right? While there’s been plenty to worry about, not all retail is actually…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Sep 12, 2017
    Lego Jumps the Block, Proves Innovation is Unpredictable

    Lego Jumps the Block, Proves Innovation is Unpredictable

    Legos are loved by almost everyone. Every generation has grown up with Lego and, while that does not look like it will change anytime soon…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Sep 11, 2017
    How Effective Are Social Ads?

    How Effective Are Social Ads?

    Social media ad spending is likely to top $35 billion (16% of all digital ad spending) in 2017, but does it really work? For all the…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 30, 2017
    For Retail Customers, Brands End Where Expectations Begin

    For Retail Customers, Brands End Where Expectations Begin

    It’s hard to be a modern brand. From all sides, forces are at play working to undo the decades of legacy most comfortably rely on. Be it…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 28, 2017
    4 Most Promising Experience Enhancements from Amazon’s Whole Foods Merger

    4 Most Promising Experience Enhancements from Amazon’s Whole Foods Merger

    Today, Amazon officially takes ownership of Whole Foods and the first signs of integration are upon us. Late last week, Amazon announced…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 28, 2017
    Millennials Aren’t Hurting Industries, Industries Are

    Millennials Aren’t Hurting Industries, Industries Are

    Millennials, the generation everyone loves to hate. Often misunderstood but never overlooked, Millennials keep industries, businesses, and…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 23, 2017
    Sephora Takes Loyalty Private

    Sephora Takes Loyalty Private

    Fresh on the tail of Ulta’s success with its customer loyalty program, Sephora quickly steps up with the next component of its loyalty…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 18, 2017
    Ulta Unlocks the Power of Customer Loyalty

    Ulta Unlocks the Power of Customer Loyalty

    Modern businesses know that sustainable success is an ecosystem of excellence. From the supply chain to customer success, businesses invest…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 17, 2017
    Does Virtual Reality Pose The Next Threat to Retail?

    Does Virtual Reality Pose The Next Threat to Retail?

    Retailers have had a front seat row to a terrible landslide in their industry. While some continue to perform well, all are cautious and…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 16, 2017
    Is Walmart’s Core Customer Persona Shiftable?

    Is Walmart’s Core Customer Persona Shiftable?

    Large companies and startups alike share a common problem: customer acquisition. With time companies develop personalities and reputations…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 15, 2017
    Amazon Shifts Perspective to Publishing?

    Amazon Shifts Perspective to Publishing?

    Amazon is on a mission to re-invent fashion in the Amazon way. As they are finding, killer operational chops don’t directly translate to…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 2, 2017
    3 Reasons P&G Clipped Digital Ad Spending

    3 Reasons P&G Clipped Digital Ad Spending

    As one of the world’s largest advertisers, when P&G decides to make any adjustments to its spending, everyone in the industry is watching —…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Aug 1, 2017
    Digital is a Culture, Not a Tactic

    Digital is a Culture, Not a Tactic

    Digital has been a “thing” for several decades now. As a digital native, the notion that business can exist without digital today is quite…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Jul 31, 2017
    5 Reasons Brands Should Avoid Instagram Direct Messages

    5 Reasons Brands Should Avoid Instagram Direct Messages

    Instagram Direct launched on December 12, 2013. Within 6 months, 25% of its users were sending messages, likely an even greater percentage…
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Jul 27, 2017
    Is Instagram DM the Single Biggest Opportunity of This Decade? Not So Fast.

    Is Instagram DM the Single Biggest Opportunity of This Decade? Not So Fast.

    Gary Vaynerchuk loves to speak in hyperbole. I came across a recent comment that struck me as, well, too far:
    Go to the profile of Gregarious Narain
    Gregarious Narain
    Jul 26, 2017
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