Understanding The Customer Journey

For Shaun Whynacht, small business is a way of life. In fact, the entrepreneurial spirit is practically woven into his DNA. As a small boy, he tagged along with his grandfather as he maintained a successful TV repair business. Later he helped renovate the kitchen for…

The Life-Changing Impact Of Great HR In Organizations

When HR works from a true human-centred perspective, we can really deliver a life-changing level of impact. Whether it’s hiring a new employee who has been out of work help regain self-confidence and provide for their family or coaching…

Fake News — Librarians Know The Truth

The Spread of Fake News

The Anatomy Of A Smart City

There is no doubt that the city will be the defining feature of human geography for the 21st century…

Blockchain & AI — Deciphering Medicine’s Big Data

When diagnosed with a disease, it’s often overwhelming to sort through mountains of medical data to figure out what therapies are available, pinpoint where they’re offered and identify the best experts to help. Complexity specialist Gunjan…

8 Words To Help You Delegate More Effectively

And the things you have heard me say in the presence of many witnesses entrust to reliable people who will also be qualified to teach others.

–2 Timothy 2:2

Missteps And Miracles — On The Path To My First Book

Move Over Alexa It’s Time To Re-Humanize The Sales Process

Effective Sales A.I. Is Great, But There Are Human Things It Can’t Replace

Most sales professionals these days are excited about the ways A.I. is changing the sales landscape. Automated lead generation…