Service Excellence

What About Facebook Chatbots?

Facebook chatbots are becoming an increasingly important aspect of how customer service is managed. Global research firm Gartner predicts that chatbots will power 85% of customer service interactions by 2020, while 80% of businesses say they currently use or are planning to…

The Impact Of Social Media On Customer Service In A Digital Age

Today I’m getting back to my roots. My business passion roots, that is.

Leadership In A Word — Listening

“One of the most sincere forms of respect is actually listening to what another has to say.”

–Bryant H. McGill

4 Ways To Build Consistent Customers Relations

Consistent Customers are the single most important driving force behind any business. Your business can only succeed if it lives up to your customers’ expectations. Strong customer relationships are essential to the success of your business because…

Improving Customer Loyalty Using Deals and Discounts

Customer loyalty is key to the growth and expansion of a business. It entails attracting and retaining valuable customers. Building customer loyalty demands for effective strategies, immense effort, and deliberate actions. Customer…

Building Client Relationships And Courtship — What Do They Have In Common?

Courtship is a word that’s not used very often these days. In fact, when you use that term around a certain age group, you’re considered pretty old-fashioned. I like it! It has a classy ring to it.

What Are The Best Types Of Software For A Burgeoning Business?

Learn From Traditional Marketing Strategies — And Boost Your Mobile APP

The phrase, “don’t reinvent the wheel,” is common among innovators and inventors. As the internet has opened new channels for businesses to thrive, we must remind ourselves that if it isn’t broken, don’t try…

Connecting With Sales And Distribution Through Podcasting

The Sales and Distribution channels of any business are always in flux simply because there are constantly new things to learn and apply on the fly. What would it be like if management could speak directly to the sales team in an…